PC/LAN Technician

Sycuan; El Cajon (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sycuan in El Cajon, California seeks an IT Help Desk Technician to provide technical support for casino, resort and business computer systems. You will respond to help desk calls, install and troubleshoot PC hardware and software, configure workstations, and help maintain system uptime.

You will also assist with daily backups, disaster recovery planning, and coordination with the IT Operations Manager on special projects.

Qualifications

• CompTIA A+/N+ certification or 4 years IT experience or related degree.
• Ability to troubleshoot PC hardware/software and perform installations.
• Excellent customer service and communication in English.

Responsibilities

• Provides technical support for computer hardware and software via help desk.
• Ensures database uptime and assists with backups and disaster recovery planning.
• Assists IT Operations Manager and participates in special projects.

Skills

PC hardware

Software installation

Diagnostics

Customer service

English communication

Help desk support

Networking basics

Education

CompTIA A+/N+ Certification

4 years IT experience

Associate's Degree in IT

Tools

InfoGenesis POS

Microsoft Office

SQL/ODBC

Job description

Job Purpose:

Provides technical support for casino, resort and business computer systems

Job Duties and Responsibilities:

1. Provides technical support for computer hardware and software by answering incoming help desk phone calls, providing personal service to computer users, installing PC hardware and software, configuring PC workstations and troubleshooting system failures.
2. Ensures database uptime and helps maintain disaster recovery strategy by monitoring daily backups and casino-related computer systems, changing daily tapes and noting appropriate log entries.
3. Assists IT Operations Manager by administering production services and completing special projects as assigned.

Job Specifications:

Education and Experience:

Essential:

CompTIA A+/N+ Certification and/or 4 years of IT experience and/or an Associate's Degree in IT and/or related field.

Desirable:

• IT experience in a casino or gaming environment

Skills and Knowledge:

Essential:

• Working knowledge of intermediate to advanced PC hardware and software installation, troubleshooting, and diagnostic skills
• Working knowledge of intermediate to advanced Microsoft Office troubleshooting and diagnostic techniques
• Working knowledge of basic to intermediate network connectivity practices, routing, and switching terminology, network cabling best practices, and interconnectivity solutions
• Working knowledge of local and network printing services, connectivity, hardware maintenance, driver installation, and industry standard troubleshooting skills
• Working knowledge of telecom (phone) service and support practices, voicemail creation, and maintenance techniques
• Basic working knowledge of Microsoft SQL terminology, connectivity techniques via ODCB, and service availability troubleshooting skills
• Basic working knowledge of Client/Server application deployment and best practices
• Working knowledge of InfoGenesis point-of-sale connectivity, installation, service, and troubleshooting skills
• Basic to intermediate knowledge of Aristocrat Technologies Inc., slot accounting suite (Oasis) application installation, service and support
• Ability to effectively communicate problems, resolutions, and instructions to non-IT personnel
• Ability to interact effectively with a diverse employee population
• Excellent customer service skills
• Good to excellent oral and written communication skills in the English language
• Ability to maintain confidentiality and objectivity
• Ability to maintain professionalism and composure
• Detail-orientation
• Ability to appear for work on time
• Ability to any shift (24/7)
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to stand and walk for up to eight hours
• Ability to bend, stoop, grasp, push and pull
• Ability to lift up to 50 lbs

Desirable:

• Multi-lingual

Supervisory/Managerial Accountability:

• Direct: None
• Indirect: None