Technology Service Technician II - Information Technology

188 Tejon Gaming Authority; United States; On-site; USD 48,000 - 68,000; Full time

Job summary

Seminole Hard Rock Support Services is seeking an IT Service Technician to diagnose, repair, and maintain desktop hardware and software. You will support end users, troubleshoot connectivity, and assist with system upgrades in a dynamic casino environment.

The role requires a High School Diploma or equivalent, 3+ years of hardware support, and within 12 months an A+ certification. Familiarity with Active Directory and Windows networking is essential; a candidate with Ghost Imaging and Blackberry

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred.
• Minimum of 3 years experience in computer hardware support and maintenance.
• Must obtain A+ certification within 12 months of hire.
• Experience with Ghost Imaging, Iseries, and BlackBerry devices is a plus.
• Knowledge of XP/2003/Windows 7/2008 environments and related configurations.
• Knowledge of Active Directory and TCP/IP, WINS, DHCP and DNS protocols.

Responsibilities

• Install, troubleshoot and optimize desktops and laptops (hardware and software).
• Troubleshoot network connectivity and manage cabling as needed.
• Provide basic network administration: user accounts and passwords.
• Assist in rollout of system hardware/software upgrades and patches.
• Liaise with staff and end users; provide training and support.
• Maintain a clean, organized work area and complete administrative tasks.

Skills

Leadership

Communication

Problem solving

Teamwork

Flexible scheduling

Education

High School Diploma or equivalent

Associate's Degree in a computer-related field

Tools

A+ Certification

Ghost Imaging

Iseries

BlackBerry devices

Active Directory

Windows XP/2003/Windows 7/2008

TCP/IP

DHCP

DNS

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

Under the direction of the IT Service Technician Manager, incumbent is responsible for the diagnosis, installation, repair and preventive maintenance of PC’s hardware and software related issues., duties include, but not limited to:

ESSENTIAL DUTIES & RESPONSIBILITIES

• Install, troubleshoot and optimize user desktops and laptops, including: Hardware and Software issues.
• Troubleshoot network connectivity issues and install/re-install cable as necessary.
• Provide basic network administration support including user account maintenance, password management.
• Provide assistance with the rollout of system hardware and software upgrades and patches as those requirements arise.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Collaborate with the Business Analyst, System and Network administrators to ensure efficient operation of the company’s desktop computing environment.
• Assist in ensuring that customer requests via the ticketing system are managed to closure.
• Maintain a clean and organized work area as directed.
• Perform administrative tasks as may be required by local and corporate policy.
• Manage replacement spares through RMA programs to insure maximum hardware availability and minimum down time related to maintenance issues.
• Perform a variety of tasks as required by sister properties.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Perform other duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent required.
• An Associate’s Degree in a computer-related discipline is preferred.
• A minimum of three (3) years experience in computer hardware support and maintenance required.
• Equivalent technical training and certification may be considered.
• Must possess or acquire A+ certification in the first 12 months of employment.
• Experience with Ghost Imaging, Iseries, and Blackberry devices is a plus.
• Experience and training with PC and peripheral care and maintenance.
• Technical knowledge of XP/2003/Windows7/ 2008 environments (Installation, Configuration and Troubleshooting) required.
• Knowledge of Active Directory and current protocols TCP/IP, WINS, DHCP and DNS required.

SKILLS

• Strong leadership and interpersonal skills.
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!