Technology Service Technician I - Information Technology

Seminole Hard Rock Hotel & Casino Tampa; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Tampa is seeking an IT Support Technician to provide technical assistance, support, and guidance to hotel and casino staff using computers and peripherals. You will troubleshoot issues, gather data on staff needs, and interpret requirements to help shape system and network solutions.

This role collaborates with the Network Administrator on upgrades, performs hardware installations and routine maintenance, and helps train users in new software and hardware.

Qualifications

• Provides technical assistance to staff using computers and peripherals.
• Troubleshoots, diagnoses and repairs hardware and software issues for users.
• Gathers data to identify staff needs and inform system requirements.

Responsibilities

• Must adhere to Seminole Tribe's Policies and Procedures.
• Receive, configure, install and support computer hardware and peripherals in a networked environment.
• Troubleshoot, diagnose and repair hardware and software issues for users in their workspace.
• Assist the Network Administrator and other IT staff in the roll‑out of network, operating system and software upgrades and patches.
• Use common tools, diagnostic software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware and appliances.
• Perform other departmental duties as may be required by Management.
• Responsible for maintaining a clean, safe and hazard free work environment.

Skills

Technical support

Troubleshooting

User training

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Job Description

This position is responsible for providing technical assistance, support, and advice to hotel and casino staff using computers and computer peripherals. He/she will troubleshoot and diagnose issues as reported by staff, gather data to identify staff needs and then use that information to identify, interpret and evaluate system and network requirements. He/she will also assist other IT staff to conduct user training in the proper use of new hardware and software as it is introduced.

Essential Duties Include, But Are Not Limited To

• Must adhere to the Seminole Tribe's Policies and Procedures.
• Receive, configure, install and support computer hardware and peripherals in a networked environment.
• Troubleshoot, diagnose and repair hardware and software issues for users in their workspace.
• Assist the Network Administrator and other IT staff in the roll‑out of network, operating system and software upgrades and patches as those requirements arise.
• Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware and appliances.
• Perform other departmental duties as may be required by Management.
• Responsible for maintaining a clean, safe and hazard free work environment.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.