Technology Service Specialist - eDiscovery & Archiving Technology - Structured Data

Deutsche Bank; Jacksonville (FL); Hybrid; USD 110,000 - 146,000; Full time

Benefits offered by this job

Hybrid work model

Generous vacation and personal days

Retirement savings plans

Parental leave and family building

CSR and volunteer programs

Job summary

Deutsche Bank seeks a Technology Service Specialist - eDiscovery & Archiving Technology - Structured Data at VP level to orchestrate preservation and archival workflows in a global setting.

You will manage preservation requests, mentor teams, and deliver executive reports while maintaining strict compliance and data privacy standards across regions.

Qualifications

• Bachelor's degree IT-related or with a legal-focus; Master's preferred.
• eDiscovery subject matter expert with experience in a corporate or professional services setting.
• 15+ years executive leadership experience in a similar capacity; strong communication.
• Proven ability to manage client relationships and translate technical terms for non-technical audiences.
• Detail oriented, analytical, and capable of driving automation and productivity improvements.

Responsibilities

• Communicate with stakeholders across regions to ensure alignment and transparency.
• Lead preservation requests and ensure adherence to defined processes.
• Train teams on standard preservation procedures and ensure workflow consistency across teams.
• Manage projects, drive improvements, and provide governance for data handling.
• Produce executive level reports with actionable insights and trends.
• Ensure regulatory compliance and strong data privacy controls.

Skills

Client relationship mgmt

Communication skills

Leadership

Data privacy

SQL/BigQuery

Automation mindset

Education

Bachelor's IT or legal focus

Master's degree preferred

Tools

SQL

BigQuery

Programming/scripting

Job description

Job Title: Technology Service Specialist - eDiscovery & Archiving Technology - Structured Data

Corporate Title: Vice President

Who we are:

In short - an essential part of Deutsche Bank's technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview

Deutsche Bank is seeking an individual to join the eDiscovery Services team. The team is responsible for the Bank's data retrieval, retention, and transfer of electronically stored information to internal requestors and external third parties to meet legal, compliance and regulatory requirements.

The role involves managing preservation activities, including quality controls, troubleshooting technical issues, keeping abreast of best practices and new eDiscovery tools, etc. The role requires a high level of integrity to ensure the preservations are right first time, every time. You will also be able to demonstrate a high level of discipline, making sure processes are followed in a consistent manner.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model with up to 60% work from home, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• A commitment to Corporate Social Responsibility
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

Skills You’ll Need

• Bachelor's degree that is IT-related or with a legal-focus (essential). Master's degree is preferred. eDiscovery subject matter expert and eDiscovery work experience with a company, law firm, professional service provider.
• Experience in client relationship management. Excellent written and verbal communication skills. Ability to positively influence and motivate stakeholders and team members through robust dialogue, facilitation, and persuasiveness. Ability to engage across a range of backgrounds and levels of seniority with the ability to translate technical terms into language that non-technical persons can understand. (essential)
• Exhibit exceptional leadership qualities by setting a clear vision, motivating teams, and leading by an example. Demonstrate unwavering commitment to the organization’s mission, values, and global objectives. (essential)
• Extensive experience in executive leadership, with a minimum of 15 years of experience in a similar capacity. (essential). SQL, BigQuery, Programming and/or scripting experience is a plus
• Detail oriented, analytical mindset, and strong organizational skills. Proven experience with identifying opportunities for automation or simplification of repetitive tasks. (essential)

What You’ll Do

• Effective communication with stakeholders within and outside their own area of expertise, ensuring transparency and alignment with organizational objectives. Putting the client first, act as primary point of contact and liaison for preservation requests between the legal team, eDiscovery group, technical staff, business staff and vendors to ensure proper communication between all parties.
• Demonstrating your disciplined approach, you will be responsible for the data preservation (or collection) requests raised to the eDiscovery team. Ensure that defined preservation processes are adhered to, making improvement recommendations where appropriate.
• Safeguard the preservation process by ensuring the teams are properly trained on the standard processes and procedures, ensuring consistency of process and workflow execution across teams.
• Lead and manage the execution of processes, projects, and tactics. Responsible for adjusting or recommended enhancements in systems and processes to solve complex problems or improve productivity.
• Manage the work of a team consisting of junior and experienced staff who exercise latitude and independence in their assignments, by providing guidance and support to drive at high-performing levels.
• Proactively identify operational challenges and bottlenecks, define strategies to mitigate issues promptly while managing clear and concise communications and organizational escalation. This will require the candidate to be hands-on and learn our processes.
• Produce executive level reports with actionable insights, highlighting key performance metrics, and trends.
• Drive compliance with operational standards and best practices, ensuring adherence to industry regulations. Maintain impeccable record keeping with an emphasis on accuracy and compliance with established procedures and adhere to controls for handling of strictly confidential data.
• Develop and present trending reports that track performance overtime, allowing for data-driven decision-making. Propose and implement solutions based on data-driven matrices and analysis, continuously improving operational processes.
• We are a diverse, global team and require applications from candidates who can operate comfortably within a global team to pick up projects and support other regions where data privacy permits.
• Create and maintain a cohesive team environment across regions, promoting collaboration, open communication and shared goals. Provide leadership, mentorship, and guidance to foster a high-performing team culture.

It is the Bank's expectation that employees hired into this role will work in the Cary office in accordance with the Bank's hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $110000 to $145500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at DB through the eyes of our current employees: https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice, please email [e-mail].