Technology Service Owner

Zions Credit Corp; Midvale (UT); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance -

Life and Disability Insurance

Health Savings (HSA), Flexible Savings

Paid Time Off and Holidays

401(k) plan with company match

Tuition Reimbursement

Job summary

Zions Bancorporation’s Enterprise Technology and Operations team is seeking a Technology Service Owner to drive end-to-end accountability for critical services. You will manage production issues, oversee roadmaps, coordinate vendor activities, and act as a liaison with stakeholders to ensure seamless production support and service management.

The role requires leading incident, change, problem, and project management, collaborating with vendors on future state implementations, monitoring IT

Qualifications

• Bachelor’s degree in Information Technology, CS, Business, or related field.
• 4+ years in application support, roadmaps, or related roles.
• Advanced knowledge of application support, IT infra, databases, and roadmap management.
• Strong stakeholder communication and problem-solving skills.
• Proficient in Excel analytics; knowledge of ServiceNow/ADO preferred.

Responsibilities

• Own and maintain the technology roadmap for relevant applications.
• Coordinate vendor management activities and product roadmaps.
• Serve as liaison with stakeholders for production support and service management.
• Lead incident, change, problem, and project management functions.
• Collaborate with vendors on future state implementations.
• Coordinate issue resolution and validate service restoration.
• Monitor applications and infrastructure; manage alerts with enterprise teams.
• Apply advanced knowledge in IT infrastructure and troubleshooting.
• Perform project management as needed.

Skills

Stakeholder management

Incident management

Change management

Problem solving

Data analysis

Verbal and written communication

Excel analytics

ServiceNow/ADO

Education

Bachelor's degree in Information Technology, Computer Science, Business

Tools

ServiceNow

ADO

Job description

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking a Technology Service Owner to provide end-to-end ownership of critical services and applications. The Technology Service Owner will manage production issues, oversee technology roadmaps, and coordinate vendor management activities. This role serves as a key liaison with stakeholders, ensuring seamless production support and service management. You will drive incident, change, problem, and project management functions, collaborate with product vendors on future state implementations, and validate service restoration. This position is vital to maintaining operational excellence, supporting business needs, and driving continuous improvement across technology platforms.

Responsibilities:

• Own and maintain the technology roadmap for relevant applications
• Coordinate vendor management activities and product roadmap discussions
• Serve as liaison with stakeholders for production support and service management
• Lead incident, change, problem, and project management functions
• Collaborate with product vendors to determine future state product roadmap and implementations
• Coordinate issue resolution and validate restoration of services
• Monitor application and infrastructure, assign and update alerts in coordination with enterprise management and business units
• Employ advanced knowledge in application support, IT infrastructure, troubleshooting, database, stakeholder, and roadmap management
• Perform project management functions as either a project manager or team member; other duties as assigned

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field
• 4+ years of experience managing application support, technology roadmaps, troubleshooting applications, or directly related experience (a combination of education and experience may meet job requirements)
• Advanced knowledge in managing support of applications, IT infrastructure, technology troubleshooting, database, stakeholder, and roadmap management
• Demonstrated ability to work with stakeholders to understand business needs
• Advanced data analysis, problem resolution, research, and customer relations skills
• Strong verbal and written communication skills
• Strong attention to detail
• Ability to meet deadlines, multitask, and work well under pressure and changing environments
• Knowledge of Microsoft Excel analytics, ServiceNow/ADO preferred

Location:

This position is fully in office (5 days a week) at the Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.

At least 75% of the building is powered by on-site renewable solar energy.

Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.

Large modern cafe with a healthy and diverse menu.

Healthy indoor environment with ample natural light and fresh air.

LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [e-mail] or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.