Technology Resilience Analyst

Tandym-Group; Charlotte (NC); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Tandym-Group is seeking a Technology Resilience Analyst in Charlotte, NC, for a hybrid, daytime role. The position focuses on strengthening recovery and response capabilities by coordinating across infrastructure, cloud, application, and cybersecurity teams.

Key tasks include analyzing incidents, preparing recovery test reports, and driving follow-up actions. The role requires strong communication, Excel/PowerPoint skills, and ability to work on-site two days per week.

Qualifications

• Experience in infrastructure support, cloud operations, disaster recovery, backup and recovery, application support, systems administration, production support, incident management, or a related technical discipline.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Advanced Microsoft Excel and PowerPoint skills.
• Ability to understand and communicate technical concepts effectively in meetings with multiple stakeholders.
• Experience using AI tools for optimization and efficiency gains.
• Ability to work onsite in Charlotte, NC two days per week.
• Ability to communicate effectively in front of large audiences and senior stakeholders.

Responsibilities

• Support the technology resilience program by coordinating with technical teams across infrastructure, cloud, application, database, cybersecurity, and platform environments.
• Participate in technical discussions to identify recovery challenges, dependencies, and remediation needs.
• Analyze incidents and recovery exercises and help drive follow-up actions to improve resilience.
• Prepare recovery test reports, presentations, and other materials for technical and executive audiences.
• Contribute to resilience efforts across servers, databases, networking, storage, cloud platforms, backup and recovery technologies, and enterprise applications.

Skills

Troubleshooting

Analytical skills

Communication skills

Excel

PowerPoint

Stakeholder communication

AI tools usage

Tools

ServiceNow BCM Module

ServiceNow dashboards

Cloud certifications

Job description

Technology Resilience Analyst (CR/512331) Charlotte, North Carolina

Salary: USD37 - USD37 per hour

About the Opportunity

An enterprise financial services organization is seeking a Technology Resilience Analyst in Charlotte, NC. This hybrid role supports technology resilience efforts by partnering across infrastructure, cloud, application, database, cybersecurity, and platform teams to strengthen recovery and response capabilities.

Shift

Day shift

Schedule

Monday through Friday (2 days in office)

Hours

Standard business

Setting

Hybrid

Responsibilities

Support the technology resilience program by coordinating with technical teams across infrastructure, cloud, application, database, cybersecurity, and platform environments

Participate in technical discussions to identify recovery challenges, dependencies, and remediation needs

Analyze incidents and recovery exercises and help drive follow-up actions to improve resilience

Prepare recovery test reports, presentations, and other materials for technical and executive audiences

Contribute to resilience efforts across servers, databases, networking, storage, cloud platforms, backup and recovery technologies, and enterprise applications

Qualifications

Experience in infrastructure support, cloud operations, disaster recovery, backup and recovery, application support, systems administration, production support, incident management, or a related technical discipline

Strong troubleshooting and analytical skills

Excellent written and verbal communication skills

Advanced Microsoft Excel and PowerPoint skills

Ability to understand and communicate technical concepts effectively in meetings with multiple stakeholders

Experience using AI tools for optimization and efficiency gains

Ability to work onsite in Charlotte, NC two days per week

Ability to communicate effectively in front of large audiences and senior stakeholders

Desired Skills

Experience with ServiceNow BCM Module

Experience creating ServiceNow dashboards

Cloud certifications

Prior resilience, disaster recovery coordination, or junior engineering experience

Experience working in a fast-paced environment with both cloud and on-premises workloads

Prior financial industry experience

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.