Technology Operations Support Analyst

Facet; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision insurance

401(k) with employer match

Disability coverage

Life insurance options

Paid parental leave

Certification reimbursement program

Work from anywhere in the US

Job summary

Facet is seeking a Technology Operations Support Analyst to champion the employee experience at the intersection of IT operations and cybersecurity. You will resolve end‑user computing and platform issues, manage user provisioning and deprovisioning, and monitor security tooling to prevent incidents.

You will also translate security intelligence into actionable configurations, support threat monitoring and response capabilities, and help automate workflows to reduce manual bottlenecks across the

Qualifications

• 1–3 years of experience as helpdesk or security operations analyst.
• Familiar with triage, remediation, and escalation protocols.
• Experience providing level 1–2 helpdesk support.
• Basic to intermediate scripting or software development experience.
• Familiar with Windows, MacOS, or ChromeOS environments.
• Familiar with modern software distribution and remote management technologies.

Responsibilities

• Provide end-user and platform support.
• Identity and access automation.
• Security monitoring and triage.
• Threat intelligence and defense.
• Endpoint and fleet management.
• Proactive performance monitoring.
• Continuous learning (and hacking).

Skills

Helpdesk experience

Security operations

Triage & escalation

End-user support

Scripting basics

OS familiarity

Tools

Remote management tools

Software distribution

Job description

Role Overview

The Technology Operations Support Analyst will champion the employee experience, eliminate operational drag, and work at the intersection of IT operations and cybersecurity. They will provide exceptional service for resolving end‑user computing and customer platform issues, coordinate and provide comprehensive support for all aspects of user provisioning and deprovisioning, and monitor critical security tooling. The analyst will also translate relevant security intelligence into actionable configurations within our security tooling and support the implementation and operationalization of threat event monitoring and response capabilities.

What You Will Do

The Technology Operations Support Analyst will provide end‑user & platform support, identity & access automation, security monitoring & triage, threat intelligence & defense, endpoint & fleet management, proactive performance monitoring, and continuous learning (and hacking).

Why It Might Be a Fit

The Technology Operations Support Analyst will have the autonomy to ensure Facet's team has flawless, secure, and zero‑friction access to the mission‑critical tools they need to build innovative software and service our clients. The analyst will also have the mandate to systematically replace human‑in‑the‑loop IT bottlenecks with automated workflows and will work at the intersection of IT operations and cybersecurity.

Requirements

• 1–3 years of experience operating as a helpdesk or security operations analyst
• Foundational understanding of triage, remediation, and escalation protocols
• Demonstrated experience providing level 1 or level 2 helpdesk support services
• Beginner to intermediate scripting or software development experience
• Familiarity with the basic operations, administration, and troubleshooting of Windows, MacOS, or ChromeOS environments
• Familiarity with modern software distribution and remote management technologies

Benefits

• Unlimited PTO
• Medical, dental, and vision insurance
• 401(k) with employer match
• Short and long‑term disability coverage
• Life insurance options
• Paid parental leave
• Certification reimbursement program
• Work from anywhere in the US