Technology Operations Specialist- East Coast

Canon USA; Trenton (NJ); À distance; USD 54 000 - 75 000; Plein temps

Avantages offerts par ce poste

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities to give back

Canon welcome kit

Résumé du poste

Canon USA is seeking a customer-facing professional to deliver technical services and drive adoption of Canon solutions at client sites in the United States. The role requires up to 30% travel, strong communication skills, and the ability to obtain necessary security clearances. Certifications in CompTIA are required or planned within six months.

The position emphasizes relationship management, solution knowledge, and delivering value through effective service delivery and training.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience required.
• 3 to 5 years of related experience.
• Customer Success experience preferred.
• Up to 30% travel to client sites (overnights) with valid driver's license.
• Strong interpersonal and communications skills, including public speaking.
• Must take steps to obtain required customer security clearances.

Responsabilités

• Establishes and maintains knowledge of the client's networking environment and documentation.
• Delivers application administration services for fleet management, output management, and scanning software solutions, including testing, setup, configuration, documentation, training and troubleshooting.
• Maintains effective relationships with client IT administrators and personnel, addressing needs and escalating when needed.
• Supports client achievement of measurable business outcomes by ensuring full product and technical services adoption.
• Identifies and mitigates risks related to customer feedback, technology solution performance, and customer environment challenges.
• Develops and delivers technical material for customer IT resources or end users.

Connaissances

Interpersonal skills

Public speaking

Communication

Customer-facing

Security clearance

Formation

Bachelor’s degree or equivalent experience

CompTIA A+

CompTIA Network+

CompTIA Security+

Description du poste

Your Impact

• Solution Knowledge & Awareness: Establishes and maintains a thorough knowledge of the client's networking environment, maintaining up-to-date knowledge and documentation of all solutions deployed within the client's environment.
• Service Delivery: Delivers application administration services for fleet management, output management and scanning software solutions in alignment with contractual commitments, executing technical service delivery tasks such as solution testing, setup, configuration, documentation, training, and troubleshooting.
• Customer Relationship Management: Maintains effective relationships with client IT administrators and personnel, addressing their needs and resolving issues promptly, escalating as appropriate for broader team support.
• Value Realization: Supports client achievement of measurable business outcomes by ensuring full product and technical services adoption.
• Risk Management: Supports the identification and mitigation of risks associated with customer feedback, technology solution performance, and customer network environment challenges.
• Training: Develops and delivers technical material for customer IT resources or end users.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated rate for this role: $54,460-$74,770 year

• Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
• Customer Success experience preferred.
• Requires up to 30% travel to client sites, including overnights (valid driver's license and acceptable driving record necessary).
• Requires strong interpersonal and communications skills, and public speaking skills.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
• Certification requirements upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

Workstyle Description

Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.