Technology Operations Specialist- East Coast

Canon U.S.A., Inc.; New Jersey; Remote; USD 54,000 - 75,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day (casual attire)

Volunteer opportunities

Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. seeks a customer-facing technical services professional to deliver end-to-end support for fleet management, output management and scanning software solutions.

This role emphasizes hands-on execution while aligning with customer goals and success outcomes. You will build strong relationships with client IT staff, test and configure deployments, and provide training and documentation to ensure successful adoption and measurable business outcomes.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 3 to 5 years of related experience.
• Customer Success experience preferred.
• Requires up to 30% travel to client sites, including overnights.
• Strong interpersonal and communications skills, and public speaking skills.
• Required to take steps to obtain security clearances for customers.
• Certification requirements: CompTIA A+, Network+, Security+, or equivalent.

Responsibilities

• Delivers technical services to customers, ensuring smooth implementation, configuration and support of Canon solutions.
• Manages solution testing, setup, configuration, documentation, training and troubleshooting.
• Maintains effective relationships with client IT administrators and personnel; resolves issues promptly.
• Supports client achievement of measurable business outcomes by ensuring product and technical services adoption.
• Assists in identifying and mitigating risks related to client feedback and network environment challenges.
• Develops and delivers technical material for customer resources or end users.

Skills

Customer Success

Interpersonal skills

Public speaking

Travel up to 30%

Security clearances

CompTIA A+

CompTIA Network+

CompTIA Security+

Education

Bachelor's degree or equivalent experience

Job description

About the Role

Responsible for delivering technical services to customers, ensuring smooth implementation, configuration, and support of Canon�s technology solutions. This role focuses on hands-on execution while maintaining awareness of customer goals and success outcomes.

Your Impact

• Solution Knowledge & Awareness: Establishes and maintains a thorough knowledge of the client's networking environment, maintaining up-to-date knowledge and documentation of all solutions deployed within the client's environment.
• Service Delivery: Delivers application administration services for fleet management, output management and scanning software solutions in alignment with contractual commitments, executing technical service delivery tasks such as solution testing, setup, configuration, documentation, training, and troubleshooting.
• Customer Relationship Management:�Maintains effective relationships with client IT administrators and personnel, addressing their needs and resolving issues promptly, escalating as appropriate for broader team support.
• Value Realization: Supports client achievement of measurable business outcomes by ensuring full product and technical services adoption.
• Risk Management: Supports the identification and mitigation of risks associated with customer feedback, technology solution performance, and customer network environment challenges.
• Training: Develops and delivers technical material for customer IT resources or end users.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated rate for this role: $54,460-$74,770 year

• Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
• Customer Success experience preferred.
• Requires up to 30% travel to client sites, including overnights (valid driver’s license and acceptable driving record necessary).
• Requires strong interpersonal and communications skills, and public speaking skills.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Certification requirements upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to itsKyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting.

Workstyle Description

Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated rate for this role: $54,460-$74,770 year

• Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
• Customer Success experience preferred.
• Requires up to 30% travel to client sites, including overnights (valid driver’s license and acceptable driving record necessary).
• Requires strong interpersonal and communications skills, and public speaking skills.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Certification requirements upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.