Technology Operations Specialist

Canon Solutions America; Los Angeles (CA); Remote; USD 68,000 - 75,000; Full time

Job summary

A leading company in digital imaging seeks an experienced professional for application administration in fleet management and output solutions. This role involves managing client relationships, providing technical support, and ensuring the delivery of customer service excellence. Candidates should possess a relevant bachelor's degree and multiple certifications within the first six months. Opportunities for career growth and skill development are abundant in a collaborative and innovative environment.

Benefits

Employee referral bonus

Employee discounts

Dress for Your Day program

Volunteer opportunities

Canon welcome kit

Qualifications

• 3 to 5 years of related experience required.
• Strong customer service skills to generate relationships through effective communication.
• Certification in CompTIA A+, Network+, Security+ within first 6 months.

Responsibilities

• Responsible for application administration for fleet management and scanning solutions.
• Establishes and manages relationships with client IT administrators.
• Performs technical support & issue resolution activities.

Skills

Customer Service

Problem Solving

Communication

Education

Bachelor's degree in a relevant field

Job description

About the Role

Responsible for regular application administration for fleet management, output management and scanning software solutions through client knowledge and relationships with all appropriate IT administrators and personnel.

Your Impact

- Establishes and manages relationships with all appropriate client IT administrators and personnel. - Establishes and maintains a thorough knowledge of the client's networking environment. - Maintains up-to-date knowledge of all solutions deployed within the client's environment. - Responsible for regular application administration for fleet management, output management and scanning software solutions. - Assists the client and Canon's Account Team to test and implement hardware/software solutions in client network environment. - Alerts Canon team of potential impact to timeline immediately. - Performs all technical support and issue resolution activities. - Communicates chronic technology issues with Client, Canon Account Team. - Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies. Customer Service - Applies core customer service excellence approaches consistently. - Focuses on generating healthy customer service relationships representing Canon. - Shares customer feedback with team consistently to broaden team knowledge of issues, capabilities, customer-specific needs and requirements. - Contributes open issues to customer information database.

About You: The Skills & Expertise You Bring

Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience. - Strong customer service skills to generate customer relationships through listening and learning channels such as discovery conversations, issue management and resolution processes and regular check-ins to ensure resolution is satisfactory. - Identifies opportunities to improve the customer experience with Canon. - Respectfully shares customer opportunities for improvement with Canon teams as appropriate. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require up to 30% travel to client sites, including overnights (valid driver's license and acceptable driving record necessary). - Certification requirements upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent. In accordance with applicable law, we are providing the anticipated base salary for this role:$68,640 - $74,770 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to itsKyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.

Posting Tags

#PM19 #LI-FL1 Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.- Strong customer service skills to generate customer relationships through listening and learning channels such as discovery conversations, issue management and resolution processes and regular check-ins to ensure resolution is satisfactory.- Identifies opportunities to improve the customer experience with Canon.- Respectfully shares customer opportunities for improvement with Canon teams as appropriate.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.- May require up to 30% travel to client sites, including overnights (valid driver's license and acceptable driving record necessary).- Certification requirements upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.In accordance with applicable law, we are providing the anticipated base salary for this role:$68,640 - $74,770 annually.