Technology Operations Manager

9025 CVS Shared Services Resources LLC; North Carolina; Hybrid; USD 66,000 - 146,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Job summary

CVS Health is seeking a Manager of Project Management within its Specialty, Platform and Digital Solutions group in the United States. You will lead initiation through completion of strategic initiatives, ensure resource alignment, and deliver data-driven insights to guide operational decisions.

You will develop metrics, dashboards, and visualization tools, drive risk management, and coordinate with stakeholders across functions to guarantee operational excellence.

Qualifications

• 5–7 years in a technology company or software engineering domain.
• Strong analytical and problem-solving abilities to interpret complex data.
• Excellent verbal and written communication skills.

Responsibilities

• Lead planning and execution of key organizational projects, aligned with goals and timelines.
• Develop change management plans and strategies to minimize resistance.
• Conduct project post-mortems to capture lessons and drive process improvements.
• Identify project risks and issues, develop mitigation and contingency plans.
• Prepare and deliver project progress reports with achievements and risks.
• Manage the contractor process end to end and track budgets.

Skills

Data analysis

Power BI/Tableau

Excel

PowerPoint

Analytical thinking

Communication

Collaboration

Project coordination

Education

Bachelor's degree

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager, Project Management for CVS Health’s Specialty, Platform and Digital Solutions organization is an important contributor to guaranteeing operational excellence across the teams. The role reports to the organizational Chief of Staff and works with stakeholders and cross-functional colleagues to ensure effective project and expense reporting, data integrity, and the successful execution of specified initiatives. The individual plans, monitors and manages internal projects from initiation through completion and secures required resources and uses formal processes and tools to manage resources, budgets, risks and changes. The role works under leadership direction to develop and maintain metrics, dashboards, and visualizations, and delivers clear, data driven insights to support operational decision making.

Primary Job Duties & Responsibilities

• Under general direction, leads the planning and execution of key organizational projects, ensuring consistent alignment with organizational goals and timelines, focused on: Staffing and expense reporting, including requisition, headcount, and contractor metrics
• Develops change management plans and strategies to minimize resistance and ensure successful adoption
• Conducts project post-mortems to capture and apply lessons learned to identify areas for improvement and shares process enhancements to optimize project management practices
• Identifies project risks and issues, develops risk mitigation strategies, and establishes contingency plans
• Prepares and delivers project progress reports, highlighting achievements, risks, and mitigation strategies
• Managing the Contractor process end to end
• Financial tracking: budgets/forecasts
• Security vulnerability tracking
• Procurement and vendor management: manage and track purchases and vendor agreements; ensure compliance with corporate policies and best practices
• Creative content generation for leadership presentations/ppt decks

Required Qualifications

• 5-7 years work experience within a technology company or a software engineering domain
• Analytical and problem-solving abilities to interpret complex data
• Strong critical thinking skills and excellent verbal and written communication skills
• Proficiency in data analysis tools and data visualization tools like Power BI or Tableau
• Expertise in Excel and PowerPoint
• Adept at collaboration and teamwork
• Superior execution and delivery (planning, delivering, and supporting) skills

Preferred Qualifications

• Experience working within the healthcare sector
• Education Bachelor’s degree in Business Administration, Finance, Information Technology, or a related field or equivalent experience

Anticipated Weekly Hours 40

Time Type Full time

Pay Range

The typical pay range for this role is: $66,330.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.