Technology Operations Lead: Automation & Security

Truist; Charlotte (NC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Vision & dental coverage

401(k) plan

Paid time off

Job summary

Truist is seeking a Senior Technology Operations professional to deliver operations for assigned systems, ensuring performance, reliability, and security. You will design, govern, and optimize technical solutions, partnering with vendors and internal teams.

You will lead initiatives, monitor metrics, drive improvements, and guide junior engineers through reviews and best practices, while aligning with regulatory requirements and enterprise standards.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related technical discipline.
• Minimum of 5 years of progressive experience in technology operations.
• Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
• Proven track record in technology governance, strategic planning, and operational excellence.
• Strong experience with Java ecosystem and patching (Oracle Java), Middleware platforms (WebLogic, IBM WebSphere) working on Linux and Windows operating environments
• Working knowledge on scripting/automation (Shell, Python, Ansible etc.) and enterprise patching tools (e.g., SCCM, BigFix) and vulnerability tools (Qualys, Tenable, etc.)
• Familiarity with DevSecOps practices including setting up pipeline jobs using tools like GitLab

Responsibilities

• Delivers technology operations for assigned systems or services, working independently under general supervision to meet targets for performance, availability, reliability, and security.
• Owns and executes defined processes within the area of responsibility, contributing to the development and maintenance of technology standards, runbooks, and governance patterns, and applying them consistently to reduce risk, support compliance, and improve daytoday operations.
• Leads components of larger initiatives or moderately complex efforts within the job area by planning, designing, and implementing technical solutions and operational improvements, collaborating with other teams and, where appropriate, coordinating tasks for lowerlevel technical professionals.
• Demonstrates innovative thinking by analyzing current tools and processes, evaluating emerging technologies, automation, and optimization techniques, and implementing changes that improve efficiency, reliability, or supportability for owned services.
• Provides technical guidance and informal coaching to teammates by participating in design and code reviews, assisting with complex troubleshooting, and sharing best practices, patterns, and documentation.
• Translates technical and business requirements into practical implementation plans, offering recommendations that support enhancements to products, services, or operational practices.
• Collaborates with vendors, partners, and adjacent teams to support integration, solution design, and adherence to operational and architectural expectations.
• Monitors and analyzes operational metrics, logs, and observability data for owned services, using deep analysis to identify issues, propose remediation options, and drive continuous improvement activities that materially affect jobarea performance.
• Serves as a technical contact point for vendors, partners, and adjacent teams on assigned solutions or services, collaborating on design and integration choices and helping ensure they align with established operational and architectural expectations.
• May perform incident response for medium‑to‑high priority issues, including identification, triage, troubleshooting, and restoration, while collaborating across teams to diagnose root causes and implement long‑term fixes.
• Contributes to the design and maintenance of incident management, disaster recovery, and business continuity procedures for the assigned domain, and may lead technical investigation and resolution for significant incidents within area of responsibility.

Skills

Technology operations

Governance & strategic planning

Java ecosystem

Scripting/Automation (Shell, Python,An

DevSecOps (GitLab)

Vulnerability management

Security & compliance

Education

Bachelor’s degree Information Technology, Computer Science, or related technical discipline

Tools

WebLogic

IBM WebSphere

SCCM

BigFix

GitLab

Job description

Truist is seeking a Senior Technology Operations professional to deliver operations for assigned systems, ensuring performance, reliability, and security. You will design, govern, and optimize technical solutions, partnering with vendors and internal teams.

You will lead initiatives, monitor metrics, drive improvements, and guide junior engineers through reviews and best practices, while aligning with regulatory requirements and enterprise standards.