Technology Operations Analyst II

Hanger, Inc.; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

8 paid holidays

PTO including vacation and sick time

Medical, Dental, Vision benefits

401k retirement plan

Parental bonding leave

Flexible work schedules

Relocation assistance

Travel opportunities

Job summary

Hanger, Inc. is seeking an IT Procurement & Operations Analyst to lead procurement for software, hardware, and services. You will drive end-to-end processes, manage vendor relationships, and optimize spend across IT portfolios.

You will partner with IT, Finance, and business stakeholders to ensure compliant, cost-efficient procurement with strong data analysis and process improvements.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Information Systems, or related field.
• 2–5 years of experience in procurement, sourcing, IT procurement, or vendor management; IT procurement (software, SaaS, hardware) preferred
• Must have, or be eligible to obtain, a valid driver’s license and driving record
• Certifications (Nice to Have): CPSM, APICS/ASCM, ITAM or related certifications

Responsibilities

• Execute procurement activities for IT software, hardware, and services aligned to business needs.
• Support full lifecycle procurement: intake, sourcing support, contracting, purchasing, and renewals.
• Coordinate with stakeholders to ensure timely procurement requests and maintain records.
• Track vendor performance against SLAs, contracts, and service expectations.
• Analyze market trends and cost drivers to identify savings opportunities.
• Support automation, standardization, and documentation of procurement processes.

Skills

Stakeholder engagement

Analytical thinking

Vendor management

Customer service orientation

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration, Supply Chain, Information Systems, or related field

Tools

ServiceNow

Coupa

Catalyst

Microsoft Excel

Procurement/ERP systems

Job description

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Technology Operations Analyst provides lead responsibility for procurement of materials and services, including IT software, hardware, and technology-related services. This role supports end-to-end procurement execution, vendor management, and operational process improvement while partnering closely with IT, Finance, and business stakeholders to ensure efficient, cost‑effective, and compliant procurement outcomes.

Your Impact

IT Procurement & Operations

• Execute procurement activities for IT software, hardware, and services aligned to business needs
• Support full lifecycle procurement: intake, sourcing support, contracting, purchasing, and renewals
• Coordinate with stakeholders to ensure timely execution of procurement requests
• Maintain procurement documentation, contract records, and supplier data
• Balance price, quality, service, delivery, and commercial terms in procurement decisions

Technology & Application Support

• Partner with IT to understand application portfolio, licensing models, and technical requirements
• Support software lifecycle management including renewals, maintenance tracking, and license optimization
• Maintain working knowledge of technical requirements to ensure supplier alignment
• Assist in evaluating vendors based on technical capabilities, scalability, and cost

Vendor Management & Performance

• Support vendor onboarding, relationship management, and issue resolution
• Track vendor performance against SLAs, contracts, and service expectations
• Assist in identifying cost savings, vendor consolidation, and optimization opportunities

Market Analysis & Strategic Support

• Analyze industry conditions, pricing benchmarks, and supplier performance
• Prepare statistical analysis of market trends and procurement strategies
• Provide insights into cost drivers, renewal risks, and sourcing opportunities
• Support strategic sourcing and negotiation preparation

Operations & Process Improvement

• Identify and implement opportunities to improve procurement workflows and efficiency
• Support automation, standardization, and documentation of procurement processes
• Contribute to procurement transformation initiatives and reporting improvements

Minimum Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Information Systems, or related field
• 2–5 years of experience in procurement, sourcing, IT procurement, or vendor management; experience supporting technology procurement (software, SaaS, hardware) preferred
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures
• Certifications (Nice to Have): CPSM (Certified Professional in Supply Management), APICS / ASCM certification, ITAM or procurement-related certifications

Additional Success Factors

• Strong interpersonal, communication, and stakeholder engagement skills
• Customer service orientation with ability to work cross‑functionally (IT, Finance, Legal, Vendors)
• Strong organizational and prioritization skills in a fast‑paced environment
• Analytical thinking with ability to evaluate pricing, contracts, and vendor performance
• Problem‑solving skills with ability to recommend practical solutions
• Knowledge of procurement principles, contract lifecycle, and vendor management
• Systems & Tools Expertise (Required)
• ServiceNow
• Coupa
• Catalyst
• Microsoft Excel and reporting tools
• Procurement / ERP systems
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part‑time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs – Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer‑employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.