Technology Operations & Administrative Support

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Madison Square Garden Entertainment Corp. in New York City seeks a Senior Administrator to join Technology Operations and Administrative Support.

This hybrid role combines executive support with exposure to enterprise technology strategy and cybersecurity, delivering high-impact support to two senior leaders. Responsibilities include managing calendars, preparing materials, coordinating travel, handling expense reports, and driving cross-functional collaboration.

Qualifications

• 2-4 years of related experience.
• Bachelor’s degree or equivalent combination of education and experience.
• Exceptional organizational and time management skills with the ability to manage competing priorities across two executives.
• Strong written and verbal communication skills with meticulous attention to detail.
• Proficiency in Microsoft 365; familiarity with Oracle, ServiceNow and Wrike preferred.
• Interest in information technology and cybersecurity with interest in AI concepts.

Responsibilities

• Manage complex, high-volume calendars for senior executives across Technology and Information Security.
• Prepare agendas, briefing materials, and follow-up documentation for executive meetings and boards.
• Coordinate domestic and international travel with detailed itineraries.
• Draft and manage professional correspondence and classify follow-up actions.
• Process expense reports and handle department invoicing per policy.
• Liaise between Technology, Security teams and stakeholders to ensure cross-team coordination.
• Maintain confidentiality of sensitive information with discretion.
• Assist in preparing weekly IT activity summaries and department reports.
• Track technology projects, milestones, and deliverables; support process documentation.
• Monitor emerging AI tools and enterprise applications to inform executive decisions.
• Support vendor coordination, IT sourcing, and logistics for events; stock office supplies.
• Provide administrative support to other executives as needed; perform additional duties.
• Adhere to appearance and presentation guidelines while on-site.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Attention to detail

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams)

Oracle

ServiceNow

Wrike

Job description

Jobs > Technology Operations & Administrative Support

Technology Operations & Administrative Support

Location: New York City, NY

Position Type: Full-time

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues - New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .

Who are we hiring?

Madison Square Garden isseekinga highly organized, intellectually curious, and technology-minded professional to serve as a Senior Administrator supportingtechnology. This is not a traditional administrativerole,it is a deliberately designed hybrid position that pairs executive support responsibilities with meaningful exposure to enterprise technology strategy, cybersecurity operations, and project delivery.

What will you do?

• Manage complex, high-volume calendars for the Senior Vice Presidents of both Technology and Information Security, coordinating across multiple business units and external partners; prioritize meetings, deadlines, and appointments to ensure all duties are carried out seamlessly.
• Prepare agendas, briefing materials, and follow-up documentation for executive meetings, steering committees, and board-level presentations; anticipateand prepare materials as needed.
• Coordinate domestic and international travel arrangements, including comprehensive itineraries, contact lists, andlogisticsspecific to each trip.
• Draft, proofread, and manage professional correspondence on behalf of both executives; carry out regular review of emails, phone calls, and other correspondence to identifyappropriate follow-upactions.
• Process, reconcile, andsubmitexecutive and departmental expense reportsin accordance withcorporate policy; handle departmental invoice processing and payments.
• Serve as a liaison between the Technology and Information Security teams and internal/external stakeholders; collaborate with other Senior Administrative Assistants to ensure cross-team coordination, communication, and cooperation.
• Maintain confidentiality of sensitive organizational, financial, and security information with discretion.
• Support the preparation and distribution of recurring departmental reports, including weekly IT activity summaries.
• Assistin tracking and documenting technology projects, milestones, and deliverables; contribute to process documentation and workflow optimization efforts, applying foundational process engineering principles.
• Monitor and organize information related to emerging AI tools, trends, and enterprise applications to support executive decision-making.
• Assistwith vendor coordination, technology sourcing activities, andlogisticsfor special business events and projects; order and stock office supplies and equipment for executive staff.
• Participate in departmental technology initiatives and cross-functional projects as assigned; provide administrative support to other executives of the organization as needed; perform other duties as assigned.
• P rovide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• 2-4 years ofrelatedexperience
• Bachelor’s degree or equivalent combination of education and experience.
• Exceptional organizational and time management skills with the ability to manage competing priorities across two executives simultaneously, including under tight deadlines.
• Strong written and verbal communication skills with meticulous attention to detail.
• Proficiencyin Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams); familiarity with Oracle, ServiceNow enterprise platforms, and project management tools (e.g., Wrike or similar) preferred.
• Demonstrated interest in information technology and/or cybersecurity as a career path, including interest in and baseline understanding of artificial intelligence concepts and their practical enterprise applications.
• Familiarity with or willingness to learn ITIL frameworks, IT service management concepts, and information security principles including the CIS Critical Security Controls; ITIL Foundation certification or active pursuit thereof preferred.
• Interest in or progress toward PMP (Project Management Professional) certification, withfoundationalunderstanding of process engineering concepts (process mapping, workflow design, continuous improvement).
• Professional demeanor and comfort interacting with senior executives, board members, and external partners, with the ability to handle confidential and sensitive information with the highest level of discretion and sound business judgment.
• Ability to quickly learn organizational structure andobjectives, navigate complex and ambiguous matters within a matrixed environment, and work independently as well as in a team setting.

Special Requirements

• Ability to work a flexible schedule inclusive of days, nights, weekends and holidays.
• Ability to travel domestically and internationally as required - 5% Travel.

#LI- Onsite

Pay Range

$75,000 - $110,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including consideringrequests for reasonable accommodations as required.

EEO

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

At this time, Federal law requires that we maintain a record a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.

Submission of this information voluntary and refusal to provide it will note subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.

If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.