Technology Mgr, Executive Support

AEP Service Corporation; United States; On-site; USD 137,000 - 178,000; Full time

Job summary

American Electric Power seeks an experienced technology leader responsible for the strategic direction of a technology domain and for managing a staff delivering executive-level technology services. This role oversees incident response, executive event technology, and high-visibility projects, ensuring service excellence and stakeholder alignment.

Travel up to 25% is expected. The position requires a Bachelor's in a technical field, 8+ years in tech, and 4–6 years of supervisory experience, with

Qualifications

• Bachelor’s degree in computer science, engineering, business, or related technical field.
• 8+ years of technology experience.
• 4–6 years of direct supervision experience preferred.

Responsibilities

• Lead Executive Support Operations and Escalation Management by managing a team of technology professionals.
• Own Executive Technology Experiences for Board meetings and executive events.
• Drive Executive Collaboration, Mobility, and Endpoint Services with strategic overviews and readiness.
• Build and maintain strategic relationships with executives, admins, internal tech teams, vendors, and providers.
• Develop and execute technology strategy for Executive Support with vendor management and roadmaps.
• Participate in after-hours support for executive events and critical operations.

Skills

Executive leadership

Team management

Strategic planning

Stakeholder communication

Project oversight

Education

Bachelor’s degree in computer science, engineering, business, or related technical field

Job description

Job Summary

Responsible for the strategic direction of a technology domain, services, or process within a broader strategy of a Business Unit (BU) customer or technology functional area. Promotes and applies Technology processes and solutions to meet the needs and align with the strategies of that BU customer or technology functional area. Responsible for directly managing and developing technology staff, building and sustaining collaborative relationships with operating companies, BUs, and technology teams. Lead the teams to complete projects and/or services and perform all technology work activities via efficient processes and effective use of resources. Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations. Decisions are guided by policies, procedures and business plans; receives guidance and oversight from senior manager.

Primary Responsibilities

• Lead Executive Support Operations and Escalation Management by managing a team of technology professionals, serving as the primary escalation point for executive technology issues, overseeing incident response, and driving continuous improvement initiatives that enhance executive service delivery and customer satisfaction.
• Own Executive Technology Experiences by providing strategic oversight and operational readiness for Board meetings, executive leadership events, and other high-profile executive events, ensuring seamless technology delivery and execution.
• Drive Executive Collaboration, Mobility, and Endpoint Services by establishing support strategies, lifecycle management programs, service standards, and continuous improvement initiatives that enhance executive productivity, technology reliability, and user satisfaction.
• Build and Maintain Strategic Relationships with executives, executive administrators, internal technology teams, vendors, and external service providers to ensure alignment, accountability, proactive communication, and successful delivery of executive-facing technology services.
• Develop and Execute Technology Strategy for Executive Support team by managing appropriate vendor relationships, operational metrics, technology roadmaps, and service improvement initiatives that support evolving executive and Board technology needs.
• Participate in after-hours support activities, including evening and weekend work, as needed to support executive events and critical business operations.
• Travel up to 25% to support executive leadership, Board activities, and strategic business initiatives.
• Ensure continuous operational readiness for high-visibility meetings and events.
• Monitor service performance and identify opportunities to improve executive technology support processes and customer satisfaction.

What We're Looking For

• Education requirements are listed below: Bachelor’s degree in computer science, engineering, business, or related technical field is required.
• An equivalent combination of education and related experience may be considered.
• Work Experience requirement listed below: In addition to any experience required above, 8 or more years of technology experience;
• 4-6 years of direct supervision experience preferred.

What You'll Get

• Base Salary from $136,539.00 - $177,503.00/year.
• In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
• At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions.
• Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities.
• If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-010

Compensation Range: $136,539.00 - $177,503.00

Physical Demand Level

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.

Company Culture

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities.

We’re redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce.

All while delivering the reliable service our customers expect.

It’s an exciting time in the energy industry. Are you ready to be part of it?

We’re looking for team members to help create the grid of the future.

Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.