Technology Mgr, Executive Support

aep; Columbus (OH); On-site; USD 137,000 - 178,000; Full time

Job summary

AEP is seeking a senior technology leader to direct strategic initiatives within a Business Unit technology domain. You will guide teams, manage executive technology services, and ensure alignment with business goals.

Responsibilities include executive escalation management, technology strategy, stakeholder relationships, and governance. Travel up to 25% and after-hours support may be required.

Qualifications

• Bachelor's degree in computer science, engineering, business, or related technical field is required or equivalent experience.
• 8+ years of technology experience; 4-6 years of direct supervision experience preferred.

Responsibilities

• Lead Executive Support Operations and Escalation Management by managing a team of technology professionals and serving as the primary escalation point for executive technology issues.
• Own Executive Technology Experiences by providing strategic oversight and operational readiness for Board meetings and other high-profile executive events.
• Drive Executive Collaboration, Mobility, and Endpoint Services by establishing support strategies, service standards, and improvement initiatives.
• Build and Maintain Strategic Relationships with executives, internal technology teams, vendors, and external service providers.
• Develop and Execute Technology Strategy for Executive Support by managing vendor relationships, roadmaps, and service improvement initiatives.

Skills

Executive leadership

Incident response

Vendor management

Strategic planning

Education

Bachelor's degree in computer science, engineering, business, or related technical field

Job description

Job Posting End Date

09-21-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for the strategic direction of a technology domain, services, or process within a broader strategy of a Business Unit (BU) customer or technology functional area. Promotes and applies Technology processes and solutions to meet the needs and align with the strategies of that BU customer or technology functional area.

Responsible for directly managing and developing technology staff, building and sustaining collaborative relationships with operating companies, BUs, and technology teams. Lead the teams to complete projects and/or services and perform all technology work activities via efficient processes and effective use of resources.

Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations. Decisions are guided by policies, procedures and business plans; receives guidance and oversight from senior manager.

Job Description

Primary Responsibilities

• Lead Executive Support Operations and Escalation Management by managing a team of technology professionals, serving as the primary escalation point for executive technology issues, overseeing incident response, and driving continuous improvement initiatives that enhance executive service delivery and customer satisfaction.
• Own Executive Technology Experiences by providing strategic oversight and operational readiness for Board meetings, executive leadership events, and other high-profile executive events, ensuring seamless technology delivery and execution.
• Drive Executive Collaboration, Mobility, and Endpoint Services by establishing support strategies, lifecycle management programs, service standards, and continuous improvement initiatives that enhance executive productivity, technology reliability, and user satisfaction.
• Build and Maintain Strategic Relationships with executives, executive administrators, internal technology teams, vendors, and external service providers to ensure alignment, accountability, proactive communication, and successful delivery of executive-facing technology services.
• Develop and Execute Technology Strategy for Executive Support team by managing appropriate vendor relationships, operational metrics, technology roadmaps, and service improvement initiatives that support evolving executive and Board technology needs.

Additional Responsibilities

• Participate in after-hours support activities, including evening and weekend work, as needed to support executive events and critical business operations.
• Travel up to 25% to support executive leadership, Board activities, and strategic business initiatives.
• Ensure continuous operational readiness for high-visibility meetings and events.
• Monitor service performance and identify opportunities to improve executive technology support processes and customer satisfaction.

What We're Looking For:

Education requirements are listed below:

Bachelor's degree in computer science, engineering, business, or related technical field is required. An equivalent combination of education and related experience may be considered.

Work Experience requirement listed below:

In addition to any experience required above, 8 or more years of technology experience; 4-6 years of direct supervision experience preferred.

What You'll Get:

Base Salary from $136,539.00 - $177,503.00 /year. In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

• Compensation Grade: SP20-010
• Compensation Range: $136,539.00 - $177,503.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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