Technology Management Level 2

Mitchell Martin Inc.; New Jersey; On-site; USD 62,000 - 76,000; Full time

Job summary

Mitchell Martin Inc. in Somerset, NJ, seeks an experienced Technology Management Leader to oversee data center hardware operations across the Americas and drive performance.

The role centers on aligning service delivery with business priorities, managing critical incidents, and providing 24x7 escalation coverage. You will lead senior teams, develop procedures, oversee budgets, and coordinate with vendor partners during emergencies.

Qualifications

• Degree-level education or equivalent experience in a critical operations environment.
• Strong understanding of managed service contracts and vendor performance management.
• Experience managing a sizeable P&L with strong commercial awareness.
• Proven track record in strategic planning and initiative execution.
• Excellent communication and analytical skills with team management experience.

Responsibilities

• Provide senior operational leadership and accountability for IT hardware services.
• Oversee hardware-related changes and incidents from initiation through closure.
• Develop and improve standard operating procedures and technical documentation.
• Maintain oversight of financial management and regulatory compliance.
• Coordinate with vendor partners to resolve incidents during emergencies.

Skills

Vendor management

P&L management

Strategic planning

Communication

Team leadership

Analytical skills

Education

Degree-level education or equivalent experience in a critical operations environment

Job description

Technology Management Level 2 - Somerset, NJ - $45-55 Per HR

Description

• Lead the delivery of data center hardware operations across the Americas.
• Drive operational performance and develop high-performing teams.
• Align service delivery with business priorities and technology objectives.
• Manage critical event response, incident and problem management.
• Provide 24x7 escalation support and participate in an on-call model.

Key Responsibilities

• Provide senior operational leadership and accountability for IT hardware services.
• Oversee hardware-related changes and incidents from initiation through closure.
• Develop and improve standard operating procedures and technical documentation.
• Maintain oversight of financial management and regulatory compliance.
• Coordinate with vendor partners to resolve incidents during emergencies.

Qualifications

• Degree-level education or equivalent experience in a critical operations environment.
• Strong understanding of managed service contracts and vendor performance management.
• Experience managing a sizeable P&L with strong commercial awareness.
• Proven track record in strategic planning and initiative execution.
• Excellent communication and analytical skills with team management experience.

Core Technologies

Data Center Management | Incident Management | Vendor Management | Financial Management | Strategic Planning

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here (https://www.mitchellmartin.com/privacy-policy).

Benefits

Learn more about our benefits offerings here (https://www.mitchellmartin.com/careers/benefits-perks)

Onboarding Expectations

Learn more about our Onboarding Process here (https://youtu.be/rjV_NFYjyY4)

EEO Statement

Learn more about our EEO policy here (https://www.mitchellmartin.com/eoe-statement)