Technology Lead, CRM

UCB Inc.; Atlanta (GA); On-site; USD 124,000 - 163,000; Full time

Job summary

A leading biopharmaceutical company is seeking a Technical Lead for their CRM systems in Atlanta. The role involves managing projects, stakeholder relationships, and ensuring compliance with industry standards. Candidates should have significant experience with CRM systems, particularly Veeva or Salesforce, and a Bachelor's degree. Join a supportive culture that values innovation and collaboration.

Qualifications

• 7+ years' experience in full systems life cycle management and deployment experience in Veeva or Salesforce CRM.
• Experience in the support of computerized System Validation, part 11 compliance, SOX compliance.

Responsibilities

• Build collaborative relationships with business partners and external vendors.
• Manage local and global projects based on business requirements.
• Serve as the IT SME for CRM throughout the global organization.

Skills

Project Management

Stakeholder Management

CRM Systems Knowledge

Compliance Knowledge

Education

Bachelors Degree

Tools

Veeva

Salesforce

Job description

JOB DESCRIPTION

Make your mark for patients

We are looking for a Technical Lead, CRM to join us in our Digital Technology, CRM & Site Solutions team based out of Atlanta, GA (hybrid, 2 days per week onsite)

About the role
Reporting to the Head of Digital Technology CRM & Site Solutions, this individual will partner with the UCB's Business Unites, Data & Analytics team and Commercial Field Market Access teams to lead projects, use technology systems, and manage technical support resources (internal/ external) ensuring scalability of CRM systems and processes for the US market.

What you'll do

• Stakeholder Relationships: Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives. Shape demand and requirements; challenge where appropriate. Drive decisions and influence team members and business partners, within span of control.
• Project Management Leadership: Manage local and global projects based on business requirements in line with the IT Project Management Framework.
• Subject Matter Expertise: Serve as the IT SME for CRM throughout the global organization. Maintain awareness of industry trends, identify opportunities for business process and technology improvements and value creation. Also stay current on all related legal, regulatory or compliance requirements and related best practices.
• Vendor/Partner Management: Support the evaluation, selection, and management of CRM partners. Drive cost savings and efficiencies. Design and implement best-in-class technical and/or operational support frameworks leveraging internal resources and third-parties
• Solution Support: Ensuing timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA's related to system uptime, data loads, etc. Responsible for all system updates including testing, validation, acceptance and deployment activities. Support and/or Lead the software delivery lifecycle ("SDLC") for the CRM system for the given domain

Interested? For this role we're looking for the following education, experience and skills
Required Qualifications:

• Bachelors Degree
• 7+ years' experience in full systems life cycle management and deployment experience in Veeva or Salesforce CRM
• Experience in the support of computerized System Validation, part 11 compliance, SOX compliance

Preferred Qualifications:

• 4+ years of experience in the Pharmaceutical industry strongly preferred
• Veeva Administrator Certification, Veeva Event Management Admin Certification, or Salesforce Administrator strongly preferred
• Experience with technology systems to support commercial/go-to-market teams in the life sciences industry
• Experience working with Creative agencies in support of Marketing teams
• Strong understanding of HIPAA requirements (Data Security, Encryption, storage, handling, etc) and associated system impacts.

This positions reasonably anticipated base salary range is $124,000-163,000. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.

UCB will not sponsor the successful candidate for work authorization in the United States now or in the future

If you are interested to learn more about IT within UCB, please find more information here IT at UCB.

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [e-mail] for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.