Technology Internship Program (AI Strategy)

CNA Financial; Chicago (IL); Hybrid; USD 35,000 - 65,000; Full time

Benefits offered by this job

Mentor support

Hybrid work model

Leadership exposure

Full-time potential

Job summary

CNA's Tech Summer Internship Program in Chicago offers a 10–12 week, hands-on experience in AI-driven innovation and workplace transformation. Interns will collaborate with cross-functional teams to pilot productivity tools, assess AI risks, and contribute to responsible innovation across the enterprise.

You will work with Digital Workplace Enablement and AI Strategy teams, receive mentorship from a dedicated manager, and have chances to meet senior leaders.

Qualifications

• Must be a sophomore, junior, or senior (undergrad) or first-year Master's student.
• GPA of 3.0+ (overall and major) required.
• Familiarity with Microsoft 365 tools (Word, Outlook) and Google Workspace.

Responsibilities

• Collaborate with Digital Workplace Enablement and AI Strategy teams to pilot AI tools.
• Assist in developing AI governance policies and guidelines.
• Conduct risk assessments for generative AI tools used in operations.
• Partner with business units to optimize AI prompts and workflows.
• Support training materials and awareness campaigns on responsible AI.

Skills

IT concepts

Research & communication

Collaboration

Time management

Leadership

Legal work authorization

Education

Undergraduate or first-year Master's in Information Systems, CS, HCI, or BT

Tools

Microsoft 365

Google Workspace

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

As one of the country's largest writers of commercial and specialty insurance, CNA depends on the talent, expertise and enthusiastic engagement of our employees. We provide insurance protection to more than 1 million businesses and professionals in the U.S. and internationally, offering unique expertise for the businesses and industries we serve. Our commitment to diversity and inclusion enables us to serve a broad range of customers while supporting our communities through charitable contributions and employee volunteerism.

CNA's Tech Summer Internship Program is looking to create a team of interns for a dynamic and fast pace 10-12 week training program that provides hands on experience in shaping the future of AI-driven innovation, governance, and workplace transformation. Interns will collaborate with cross-functional teams to pilot productivity tools, assess AI risks, and contribute to responsible innovation across the enterprise.

JOB DESCRIPTION:

Program Features and Benefits:

• Collaborate with CNA's Digital Workplace Enablement and AI Strategy teams to pilot and evaluate emerging AI tools such as Microsoft 365 Copilot and Copilot Web Chat.
• Support the development and refinement of AI governance policies, standards, and guidelines that promote ethical and compliant use of AI
• Conduct risk assessments and control testing for generative AI tools used in business operations
• Partner with business units to optimize AI prompts, data formats, and workflows to improve operational efficiency
• Explore regulatory developments and industry trends to inform CNA's AI compliance strategy
• Contribute to training materials and awareness campaigns on responsible AI use.
• In-depth education in technology, the insurance industry, CNA's organization and how Technology plays a leading role in an insurer's profitability
• A dedicated manager and a mentor who will guide you throughout your internship program at CNA
• Opportunities to meet with members of our senior leadership team and learn about their personal experiences in Technology within the insurance industry
• Professional and personal development activities and ongoing feedback and coaching on performance
• Consideration for potential full-time placement upon graduation

Required Knowledge, Skills and Experience:

• Must be a sophomore, junior, or senior (undergraduate) or in the first year of a Master's program pursuing a degree in Information Systems, Computer Science, Human-Computer Interaction, Business Technology, or a related field
• A minimum 3.00 GPA is required (overall and major)
• Familiarity with digital productivity platforms (e.g., Microsoft 365 tools such as Word and Outlook, Google Workspace) and interest in emerging AI technologies
• Understanding of basic IT concepts including systems architecture, user experience, and enterprise tooling
• Ability to research, analyze, and clearly communicate technical concepts related to AI and workplace technology, both written and verbal
• Strong collaboration skills with the ability to work independently and within cross-functional teams
• Excellent organizational skills and time management to support multiple pilot initiatives
• Strong organizational skills
• Excellent interpersonal and communication skills
• Effective problem solving, analytical aptitude, learn quickly and embrace change
• Demonstrated leadership ability
• Must be legally authorized to work in the United States without sponsorship now or in the future

Program Location:

CNA's corporate headquarters is located in the heart of downtown Chicago at 151 N Franklin St, near all public transportation from the city and suburbs. The program will employ a hybrid working model, alternating between working in the office and from home.

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I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $35,000 to $65,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com .

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.