TECHNOLOGY HOSPITALITY MANAGER - NORMAL, IL

Compass Group USA; Merna (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Eurest, a leadership in corporate dining, seeks an Audio Visual Manager to oversee AV needs in a high-profile conference center. You will troubleshoot, manage staff, and coordinate with vendors to deliver flawless events with on-site support across meetings and conferences.

The role requires hands-on AV expertise, strong client focus, and the ability to ensure timely, high-quality service across multiple rooms and events.

Qualifications

• Bachelor’s degree preferred in a related field.
• Minimum of four years’ experience as an AV manager or supervisor.
• Advanced knowledge of integrated AV systems (data projection, audio, video).
• Ability to manage staff, priorities and budgets under pressure.

Responsibilities

• Troubleshoot presentation needs under high-pressure circumstances to provide quick solutions.
• Make immediate decisions to provide clients with downtime-free meetings.
• Supervise, motivate and train staff; establish daily and team meetings.
• Coordinate with the IT department and manage conference room operations daily.
• Operate and schedule AV equipment for large events and conferences.
• Upload/display PowerPoint presentations and manage vendor coordination.
• Track inventory, SLA performance and customer satisfaction; ensure preventive maintenance.

Skills

Staff supervision

Problem solving under pressure

Strong communication skills

Time management

Customer service orientation

Education

Bachelor’s degree

Tools

Integrated AV systems

Tanberg

Clear one

Extron

AT&T Connect

Cisco systems

Job description

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As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations?Come grow your career with Eurest.

Job Summary

Job Summary:

Working as an Audio Visual Manager, you are responsible for audio visual needs in a corporate conference center. Additionally, you will be responsible for the following:

Key Responsibilities:

• The candidate must be able to problem solve to troubleshoot and provide solutions for presentation needs under high-pressure circumstances and conferences
• Must have the ability to make immediate decisions in order to provide the client with an immediate solution without any downtime in client meetings
• Supervise, motivate and train staff. Set up communication process including daily meetings, team meetings, communication log, etc.
• Must be capable of managing own time, working within the broader IT department areas of responsibility
• Work with state of the art Audio Visual conferencing equipment; including webcast and telephone conferencing
• Oversee the management of daily operations for the conference rooms
• Be able to upload and display PowerPoint presentations and slide shows
• Coordinate with outside vendors to successfully execute large scale events
• Schedule equipment and staff to cover the conference and events of the week ahead
• speak with other technology providers to integrate services
• Track equipment inventory and controls as well as SLA compliance including response time and customer satisfaction
• Ensure room check inspections and regular preventative maintenance is performed on all equipment
• Create proposals for new AV equipment, services, or staffing as requested or needed
• To develop, evolve, compile and complete monthly and quarterly metrics and reports and business case analysis and scorecards
• Identify continuous improvement processes for seamless customer service across both lines of business. Follow up on service challenges and take corrective action

Preferred Qualifications:

• A Bachelor’s Degree preferred
• Minimum of four years' work experience in an audio visual manager or supervisor role
• Advanced knowledge of integrated AV systems, inclusive, but not limited to: data projection, audio, video, Tanberg, Clear one, Extron, AT&T Connect, Cisco systems
• Proactive mindset to anticipate and support changes in our business
• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities
• Competent in MS applications - Excel, Publisher, PowerPoint, Visio, FrontPage, Word, Internet, and Outlook
• Membership & participation in professional organizations
• This is a hands-on job requiring both management skills and technical skills
• Ability to move conference room tables, chairs and lift 50 pounds as needed

Associates at Eurest are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland,or to be performed Remotely,click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Nearest Major Market: Bloomington IL
Nearest Secondary Market: Normal