TECHNOLOGY EXPERT - RIVERWOODS, IL

Compass Group, North America; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Waveguide is seeking a Technology Expert in Riverwoods, IL to manage AV support for events and coordinate on-site services. You will collaborate with Compass staff and clients to deliver reliable AV solutions and excellent service.

The role requires 2–3 years in AV, strong communication, and a proactive approach. On-site duties include setup/teardown, equipment calibration, and ensuring high-quality event delivery across projects.

Qualifications

• Bachelor’s Degree preferred.
• 2–3 years’ work experience in an audio visual related position.
• Experience with Microsoft Productivity Suite, Apple, Microsoft, and Adobe products; knowledge of AV tech and teleconferencing platforms.

Responsibilities

• Operate AV support resources for Conference Solutions.
• Collaborate with staff and departments to service AV requests.
• Serve as onsite AV point person and event coordinator.
• Provide professional, courteous technical support to customers.
• Train and provide operational support for AV devices at client sites.
• Respond promptly to requests during events.
• Set up and operate display devices, projectors, monitors, and audio systems.
• Assist with room brokering and booking approvals daily.
• Maintain inventory pars and keep conference rooms clean and shut down nightly.

Skills

Customer service

Communication

Problem solving

Proactive mindset

Integrity

Teamwork

Education

Bachelor’s degree

Tools

Microsoft Office

Adobe

Teleconferencing

Job description

Waveguide

Position Title: TECHNOLOGY EXPERT - RIVERWOODS, IL

Salary: $20-$25/hr.

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how you apply your expertise to meet the moment’s challenge. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play – no matter where they are in the life cycle of their technology journey. Our consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well-known corporate, education, government and community clients worldwide, and our highly certified on-site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients’ meetings and events so they can focus on what matters most – their business.

We are seeking passionate, creative thinkers who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. If that sounds like you, then you’re looking for us, and we’re looking for you.

Job Summary

The Technology Expert's primary responsibilities include operation of all Audio Visual (AV) support resources for Conference Solutions. Collaborate professionally with Conference Solutions staff, Compass employees and other departments to service all AV technical support requests for events. The AV Technician will serve as the onsite AV point person and coordinator for assigned events.

Key Responsibilities:

• Provide solutions for presentation needs occasionally under high-pressure circumstances
• Responsible for following protocols for A/V products and services.
• Responsible for completing all AV event setup and teardown for events.
• Provide professional, courteous technical support service to all customers with an emphasis on client services.
• Operational support and training for all AV devices within client’s properties.
• Provide immediate response to requests for assistance to events in progress.
• Setup, calibration and technical support for following types of systems: display devices and mounting systems to include projectors front and rear, large screen LCD monitors.
• Setup and operation of portable audio systems including music program and speech reinforcement.
• Oversee resources to proactively ensure high quality service delivery while striving for continuous improvement
• Assist with room brokering daily
• Assist with Approvals in booking system daily
• Responsible for ensuring inventory pars are maintained
• Responsible for cleaning, maintaining and shutting down conference rooms nightly.
• All other duties as assigned.

Preferred Qualifications:

• A Bachelor’s Degree preferred
• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities
• Minimum of 2-3 years’ work experience in an audio visual related position
• Previous desktop support experience a plus, Microsoft certification and/or experience with Microsoft productivity suite products, Apple, Microsoft, Adobe and other presentation formats and utilities required as well as knowledge of a wide variety of audio, video and teleconferencing technologies

Associates at Waveguide are offered many fantastic benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Waveguide.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws , including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Waveguide maintains a drugfree workplace.