Technology Expert & Delivery Coordinator

King O'Rourke Auto Group; Town of Smithtown (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k) plan

Health & dental benefits

Paid time-off

Bonuses

Job summary

King O’Rourke Buick, GMC, Cadillac in Smithtown is seeking a Technology Product Specialist & Delivery Coordinator to join our team. This role blends product knowledge with customer-focused delivery, ensuring a smooth pre-delivery, delivery, and post-delivery experience.

We offer a supportive, family-owned culture with opportunities for advancement; part-time or full-time positions, a pay plan based on experience plus commissions, and a strong benefits package including health and 401(k).

Qualifications

• Good communication skills and ability to work in a team.
• Basic computer skills and willingness to learn new tech.
• Customer-focused with a positive attitude.

Responsibilities

• Ensuring that the pre-delivery has been properly performed and the vehicle is ready for the guest.
• Assisting sales personnel during the delivery process
• Review vehicle technology features with new customers
• Assisting customers with learning their new vehicle features
• Setting a proper expectation for the length of delivery.
• Mastering all vehicle product knowledge prior to delivery for the customer.
• Personalizing the vehicle delivery to the customer's needs.
• Assisting customers with the sales to service transition
• Delivering an exceptional customer experience.
• Overseeing the guest's first real interaction with their new vehicle.
• Utilizing all resources and applications to assist in product information support.
• Maintaining a collection of product information and resources to assist in explanations.
• Assisting with sales CSI calls and various tasks
• Other duties as required

Skills

Good verbal communication

Basic computer skills

Initiative & teamwork

Great attitude

Customer satisfaction skills

Multi-tasking

Willing to train

Job description

King O’Rourke Buick, GMC, Cadillac in Smithtown, family owned & operated for almost 50 years is seeking to hire a Technology Product Specialist & Delivery oordinator to join our growing team. Tremendous opportunity for advancement.

WE BELIEVE OUR EMPLOYEES ARE OUR GREATEST ASSET - As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

Our vehicles are built with a variety of amazing technologies and features. Every Delivery Specialist maintains a high degree of product and technology knowledge, including information about product features, smartphone applications and available resources. Our dealership & employees pride themselves on excellence customer service.

Looking for a dependable and responsible individual that can work in a fun fast paced environment.

Part-time/Full-time positions available.

Responsibilities:

• Ensuring that the pre-delivery has been properly performed and the vehicle is ready for the guest.


• Assisting sales personnel during the delivery process

Review vehicle technology features with new customers

• Assisting customers with learning their new vehicle features


• Setting a proper expectation for the length of delivery.


• Mastering all vehicle product knowledge prior to delivery for the customer.


• Personalizing the vehicle delivery to the customer's needs.


• Assisting customers with the sales to service transition


• Delivering an exceptional customer experience.


• Overseeing the guest's first real interaction with their new vehicle.


• Utilizing all resources and applications to assist in product information support.


• Maintaining a collection of product information and resources to assist in explanations.


• Assisting with sales CSI calls and various tasks


• Other duties as required

Requirements:

• Good verbal communication skills


• Basic computer skills


• High level of initiative and ability to work in a team


• Great attitude


• Top customer satisfaction skills required


• Ability to multi-task


• Willing to train. Experience a plus!

You must be self-motivated, driven, reliable team player who can multi-task and keep up in an exciting, fast paced environment and be able to work in a team setting.

A great opportunity for growth

Benefits:

• A great pay plan based on your level of experience


• 401k Plan with matched dollars


• Health & dental benefits


• Paid time-off, Paid holidays, Paid vacation, etc.


• Monthly, quarterly, year-end bonuses available

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay: $17 - 19/hr based on experience PLUS commissions. Many advancement opportunities