Technology Enablement Specialist

The Bush School; Seattle (WA); On-site; USD 70,000 - 80,000; Full time

Job summary

The Bush School in Seattle seeks a Technology Enablement Specialist to provide front-line IT support, manage printers and classroom AV, and triage emerging technology requests for faculty, staff, and students.

You will document fixes, train users, administer Canvas and Otus, oversee SaaS licenses, and partner with the Director of Technology to deliver reliable, secure technology that supports experiential learning.

Qualifications

• 3+ years technology support, ideally K-12, independent school, or higher education.
• Fluent across macOS/iOS, Windows, and ChromeOS; comfortable with an MDM (Jamf/Intune/Google) and an identity platform (Entra/Google/Okta).
• LMS administration (Canvas, Otus, or equivalent); printer/MFD fleet experience; comfortable with ticketing service desk.
• Strong communicator who translates technology for non-technical users; ownership mindset; mission-aligned and service-oriented.
• Willing to staff occasional evening/weekend events.
• Bachelor's preferred; equivalent experience considered.

Responsibilities

• Work assigned FMX tickets to resolution; deliver Tier 1 / Tier 2 support for faculty, staff, and students.
• Be the first in-room responder for walk-ins and the first hands-on triage for emerging technology requests.
• Reduce repeat tickets by turning fixes into knowledge-base articles and short training.
• Own day-to-day printer / MFP fleet management, supplies, vendor coordination; support cloud print management.
• Classroom and non-classroom AV break-fix; escalate cabling/network to Network Administrator.
• Provide front-line event AV setup and support.
• Own student device repair and loaner program (warranty, tracking, damage workflow).
• Lead new-hire IT onboarding and recurring drop-in training.
• Day-to-day administration of Canvas and Otus; validate Authentica-driven account provisioning.
• Day-to-day SaaS license administration, track subscriptions, renewals; right-size with Director of Technology.
• Build and maintain team and faculty knowledge base and runbook.

Skills

Tech support

Multi-OS support

Communication

Ticketing systems

Education

4-year degree

Tools

Jamf

Intune

Google Admin

Canvas

Otus

Job description

Details

Posted: 09-Jul-26

Location: Seattle, Washington

Type: Full Time

Salary: $70,000-$80,000

Categories

Technology

Preferred Education

4 Year Degree

Job Title: Technology Enablement Specialist

Department: Technology

Reports To: Director of Technology

FLSA Status: Non-Exempt

On-Site: Yes

When Needed: As soon as possible

Pay Range: $70,000-$80,000

Who Thrives at Bush

You find joy in working with students and alongside a passionate, thoughtful community of educators. You believe deeply that learning is most powerful when it is experiential, and when students learn by doing, exploring, and reflecting, rather than simply being told what to know and remember. You are invested in the growth of children as whole people, supporting their curiosity, sense of purpose, and capacity to contribute meaningfully to their communities, both within and beyond the classroom. You are a lifelong learner who welcomes both support and challenge, and you are excited by the opportunity to continue developing your craft in a collegial, reflective environment. You are energized by contributing your skills and ideas, making a meaningful impact, and being part of something larger than yourself.

Who We Are

Founded in 1924 and located in Seattle’s Madison Valley neighborhood, The Bush School is an independent school serving students from Kindergarten through Twelfth Grade. Bush offers a rich, intellectually engaging program grounded in experiential learning, designed to spark in students of diverse backgrounds and talents a passion for learning, accomplishment, and contribution to their communities. Our curriculum challenges students to think deeply and creatively, preparing them to thrive in future endeavors while remaining rooted in the school’s longstanding core values.

We are committed to fostering an inclusive and diverse community in which every individual can say, “I belong.” We seek educators and staff who are passionate about their work, highly skilled in their practice, and who bring a wide range of perspectives and experiences to our community. We believe deeply in the role education and diverse learning environments play in advancing equity, inclusion, and a shared sense of responsibility for one another.

Position Summary/Overview

This role is fast paced and carries the day-to-day support that keeps everyone working as best they can, handling walk-ins, emerging-technology triage, day-to-day printer management, classroom/AV break-fix, and front-line event support. The technology enablement specialist turns recurring problems into permanent fixes through documentation, training, and small projects.

Responsibilities

Service Desk & Front-Line SUPPORT

• Work assigned FMX tickets to resolution; deliver Tier 1 / Tier 2 support for faculty, staff, and students
• Be the first in-room responder for walk-ins and the first hands-on triage for emerging technology requests.
• Reduce repeat tickets by turning fixes into knowledge-base articles and short training.
  
  

Devices, Printers & AV

• Own day-to-day printer / MFP fleet management, supplies, vendor coordination, reliability; support the Director of Technology's move to cloud print management.
• Classroom and non-classroom AV break-fix (panels, projection, audio); escalate cabling/network to the Network Administrator.
• Provide front-line event AV setup and support in the team coverage rotation.
• Own student device repair and loaner program (warranty, tracking, damage workflow).
  
  

Faculty Enablement, Systems & Documentation

• Lead new-hire IT onboarding and recurring drop-in training.
• Day-to-day administration of Canvas and Otus; validate Authentica-driven account provisioning.
• Day-to-day SaaS license administration, track subscriptions, surface renewals, right-size with the Director of Technology.
• Build and maintain the team and faculty knowledge base and operational runbook.
  
  

Shared Team Responsibilities

• Share evening/weekend event coverage and the summer device-imaging cycle with the team.
  
  

Requirements

• 3+ years technology support, ideally K-12, independent school, or higher education.
• Practical fluency across macOS/iOS, Windows, and ChromeOS; user-level comfort with an MDM (Jamf, Intune, or Google) and an identity platform (Entra, Google, or Okta).
• LMS administration (Canvas, Otus, or equivalent); printer/MFD fleet experience; comfortable working a ticketed service desk.
• Strong communicator who translates technology for non-technical users; ownership mindset; mission-aligned and service-oriented.
• Willing to staff occasional evening/weekend events.
• Bachelor's preferred; equivalent experience considered.
  
  

Additional Requirements

• Have a current Adult and Children CPR, First Aid, and AED Certification (or receive one soon after hire date)
• Meet the school’s standards when completing two separate background screenings
• Stamina: Ability to stand and walk for extended periods, manage long days, and support body with core muscles.
• Fine Motor Skills: Using hands to grasp, move, or assemble small objects (e.g., papers, writing).
• Sensory: Clear hearing and vision
• Ability to sit and keyboard for up to 8 hours per day & lift up to 30 pounds (file boxes).
  
  

Disclaimer

The information presented indicates the general nature and level of work expected of employees in this

classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiency and mission metrics.

How To Apply

Applicants interested in applying for this opportunity should visit our website at www.bush.edu and navigate to the employment section of the website (found under the “About Bush” tab) for additional information/instructions.

If you are interested in working at The Bush School, but this position doesn’t fit your talents, please visit our website for additional openings: www.bush.edu. While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.

The Bush School is an Equal Opportunity Employer

The Bush School does not discriminate in matters of employment, recruitment, admission or administration of any of its programs on the basis of race, color, creed, religion, sexual orientation, national or ethnic origin, disability, gender, gender identity, gender expression, or genetic information. In addition, The Bush School does not discriminate in matters of employment based on the basis of age or marital status.

• This position requires applicants to be, at the time of application, legally authorized to work in the United States. The Bush School does not offer visa sponsorship for this position and will not consider applicants who require visa sponsorship.
  
  

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