Technology Enablement Intern

MERCY COLLEGE; Village of Dobbs Ferry (NY); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Hybrid work model

Mentorship program

Team-building activities

Job summary

New York Life invites a student intern to explore how a modern technology organization operates within IT Operations. The internship offers exposure to application support, reliability, and automation, with a focus on AI and agentic technologies, in a collaborative, enterprise environment.

The program provides hands-on project work across Technology Enablement, mentorship, and opportunities to present impact to leadership, preparing you for a career in technology operations.

Qualifications

• Rising junior pursuing a bachelor's degree in IT, CS, IS, Eng, Data/Analytics, or related field.
• Interest in IT Operations, application support, automation, AI or related tech.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication; ability to collaborate with diverse colleagues.
• Intellectual curiosity and willingness to learn unfamiliar tech and processes.
• Ability to organize work, ask thoughtful questions, and take ownership.
• Familiarity with scripting, cloud tech, data analysis, monitoring tools, automation or generative AI is preferred.

Responsibilities

• Work with Technology Enablement teams on a meaningful internship project across IT Operations.
• Analyze an operational process or technology challenge and develop a recommendation or prototype.
• Explore AI or automation to improve the process.
• Present findings and recommendations to Technology Enablement leaders and teammates.

Skills

Analytical thinking

Problem solving

Communication skills

Collaboration

Curiosity

Education

Pursuing bachelor’s degree (rising junior)

Tools

Scripting

Cloud technologies

Monitoring tools

Job description

Location Designation: Hybrid - 3 days per week

Shape your future with a dynamic internship experience at New York Life. You will build your network through collaboration and connection with talented interns and experienced employees through team-building activities, mentorship programs, and fun social events. By the end of your internship, you'll be equipped with new skills and a network that will propel you forward in your career journey.

Overview

The Technology Enablement & IT Operations Internship provides an opportunity to learn how a modern technology organization operates, supports, and continuously improves the technology a business depends on every day.

The intern will work across Technology Enablement teams to gain exposure to the people, processes, tools, and practices required to keep business technology available, reliable, secure, and effective. Rather than focusing on a single technology or role, the internship provides a broad view of IT Operations and the different career paths within the field.

The experience will also introduce the intern to how artificial intelligence, automation, and emerging agentic technologies are changing IT Operations and creating new ways to monitor, support, troubleshoot, and improve technology services.

What You'll Experience

• Application Administration & Support: Learn how teams operate, maintain, troubleshoot, and support applications used by the business.
• Reliability & Observability: Explore how technology teams monitor application health, availability, performance, and other operational signals to identify issues and improve reliability.
• Incident, Problem & Change Management: See how teams respond to technology incidents, investigate root causes, coordinate recovery, manage operational risk, and safely implement change.
• End-User Technology & Support: Understand how workplace technology, productivity platforms, and support services enable employees to work effectively.
• Automation & Continuous Improvement: Identify opportunities to simplify operational work, automate repetitive activities, and improve processes using technology and data.
• AI & Agentic Technology: Explore how AI and agentic capabilities can support areas such as monitoring, troubleshooting, knowledge management, operational analysis, automation, and decision support.
• Technology Operations & Collaboration: Learn how technical teams, business partners, vendors, and other stakeholders work together to operate technology in a complex enterprise environment.

What You'll Work On

In addition to learning from and working alongside Technology Enablement teams, you will complete a meaningful internship project that connects multiple areas of IT Operations.

The project may involve analyzing an operational process or technology challenge, identifying opportunities for improvement, and developing a recommendation, prototype, automation, or other solution. Where appropriate, you may explore how AI or automation can improve the process.

At the end of the internship, you will have an opportunity to present your work, findings, and recommendations to Technology Enablement leaders and team members.

What You'll Learn

• How enterprise technology moves from implementation into day-to-day operation and support
• How teams maintain reliable and effective technology services
• How operational data and observability help teams understand technology health and performance
• How incidents, problems, and technology changes are managed
• How automation and continuous improvement enhance IT Operations
• How AI and agentic technologies are beginning to change the way technology is operated and supported
• The range of technical and leadership career paths available within IT Operations and Technology Enablement

Qualifications

We are looking for a student who is curious about technology and interested in understanding how technology operates within a business environment.

• Rising junior pursuing a bachelor's degree at an accredited college or university in Information Technology, Computer Science, Information Systems, Engineering, Data/Analytics, Cybersecurity, Business Technology, or a related field
• Interest in IT Operations, application support, technology reliability, automation, AI, or related technology disciplines
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills with the ability to collaborate with both technical and non-technical colleagues
• Intellectual curiosity and willingness to learn unfamiliar technologies, tools, and business processes
• Ability to organize work, ask thoughtful questions, and take ownership of assigned responsibilities
• Familiarity with scripting, cloud technologies, data analysis, monitoring tools, automation, or generative AI is preferred but not required

To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, this program is not available to those authorized to work under optional practical training (OPT) or curricular practical training (CPT).

Curious what it's like to intern at NYL? Check out #NYLEarlyCareers on LinkedIn!

#NYLDirectcampus

#LI-CV1

Pay Transparency

Salary Range: $25/hr

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.