Technology/Delivery Specialist - Lexus of Seattle

Holman Enterprises; Lynnwood (WA); On-site; USD 23,000 - 43,000; Full time

Job summary

Lexus of Seattle, part of Holman Enterprises, is seeking a Technology/Delivery Specialist to educate customers on vehicle technology and ensure a smooth delivery experience. You will follow up to confirm satisfaction and address questions about features, settings, and services.

The role emphasizes high-quality customer service, clear communication, and thorough delivery inspections. Weekend availability is required, with compensation starting at $17/hour plus per-delivery bonuses.

Qualifications

• 2–5+ years of customer service experience.
• Must have a valid driver’s license with excellent driving record.
• Excellent customer service skills and ability to work in a fast-paced environment.
• Strong communication and organizational skills.

Responsibilities

• Educate customers about vehicle technology features and options.
• Answer questions about operation of their vehicle after delivery.
• Conduct follow-up calls to ensure customer satisfaction.
• Inspect vehicles at delivery to ensure a seamless handoff and complete associate paperwork.

Skills

Customer service

Communication

Organization

Driver’s license

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.Lexus of Seattle is looking for a Technology/Delivery Specialist to join their sales team!Responsibilities:The Technology Specialist will focus on educating customers about the latest and greatest technology in their new car. After the sale of the car, the Technology Specialist will meet with the client to answer all questions regarding operation of their vehicle. They will make follow-up calls after the purchase to ensure customer satisfaction. They are also responsible for the following:Maintain a complete understanding of all technological aspects of vehiclesCommunicate effectively, efficiently, and timely to all guestsExplain all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance, and maintenance schedulesInspect each vehicle being delivered to ensure exemplary customer service and a seamless delivery processThoroughly complete all associate paperwork with the deliveryMaintain a professional image in appearance, words, and actionsQualifications:Must have a valid driver’s license with excellent driving record2-5+ years of customer service experienceExcellent customer service skills and ability to work well in a fast-paced environment.Strong communication and organizational skills.Compensation: $17/hour + bonus (per delivery) for a total target comp of $26-27/hourSchedule: Must be able to work weekends#LI-SS3INDRSAt Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):Health InsuranceVision InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance Program401(k) plan with Company MatchPaid Time Off (PTO)Paid Holidays, Bereavement, and Jury DutyPaid Pregnancy/Parental leavePaid Military LeaveTuition ReimbursementBenefits:Regular Full-TimeWe offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.Click here for Washington State benefit information.Temporary or Part-TimeIn geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.Click here for Washington State benefit information.Pay:We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $23.62 - $31.30 USD per hour.Artificial Intelligence StatementWe recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).Misrepresent or embellish qualifications, skills, or experienceCreate false or misleading representations of identity (e.g., deepfakes or altered images/videos)Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.Equal Opportunity Employment and Accommodations:Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.If you are a person with a disability needing assistance with the application process, please contact [e-mail] policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.