Technology Change Management, Senior Associate

rsm; New York (NY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

RSM is seeking a Change Management Senior Associate in its Technology Performance team. You will lead client projects, guide stakeholders, and ensure successful delivery of customized solutions that drive change and improve engagement. A strong background in ProSci/ADKAR and relevant methodologies is expected.

You will oversee teams, manage risks, and expand client services across lines of business while building lasting relationships with executives and project sponsors.

Qualifications

• Bachelor's degree required.
• 2+ years' experience in a large organization or professional services firm.
• 1 year experience leading and managing project teams from sales to project closure.
• Strong problem solving and troubleshooting skills with mature judgment.
• Executive presence with stakeholder/client relationship management.
• Ability to travel 50% locally and internationally.

Responsibilities

• Deliver projects to optimize the finance function elements (readiness assessment, process improvement, shared services, training, and plans).
• Provide expert knowledge of transformation and change management functions and the people, process, and tech involved.
• Lead and guide client stakeholders; manage risk and ensure on-time, on-budget outcomes.
• Develop industry specialization and drive marketing and training within the industry.
• Build client relationships and pursue opportunities for additional services and business development.
• Contribute to new products, solutions and deliverables for the evolving OCM environment.

Skills

Problem solving

Executive presence

Stakeholder management

Communication skills

AI tools usage

Travel readiness

Education

Bachelor's degree

Tools

ProSci ADKAR

Kotter's Change Model

Bridges Transition

ChatGPT

Copilot

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

As a Change Management Senior Associate within our Technology Performance team at RSM, you will play a pivotal leadership role within our Organizational Change Management team. This team focuses on accelerating the time to value for clients by identifying necessary employee behavior changes, reducing resistance to these changes, and sustaining new behaviors to ensure the delivery of business case benefits. In this supervisory position, you will oversee project teams, guide client stakeholders, and ensure the successful delivery of customized solutions that drive change initiatives, enhance employee engagement, and achieve organizational goals.

Responsibilities

Work on the delivery of projects to help optimize all elements of the finance function including but not limited to: Readiness Assessment, Business Process Improvement, Shared Services Implementation, Business Case Development, Technology Deployment, CCRAs, PCT Surveys, Stakeholder Analysis, Communication Plan, Training Plan and other Transformation activities

Expert understanding of Transformation and Change Management function and the people, process, and technology that support the business function

Subject matter expert in various business processes, including: ProSci: ADKAR, Kotter's, William Bridges, demonstrated understand of how organizations function and are structured

Drive high-quality work within expected timeframes and on budget. Monitor progress, manage risk and ensure clients are kept informed about progress and expected outcomes

Understand firm capabilities and ability to expand client service across lines of business

Develop industry specialization and drive targeting, marketing, and training activities within industry

Build client relationships and deliver quality client services. Work on concurrent projects to completion and assist our clients uncover additional areas of opportunity and manage the business development process

Assist in developing new products, solutions and deliverables for the rapidly changing OCM Transformation environment

Qualifications

• Bachelor's degree
• Minimum 2+ years' experience working in a large organization or professional services firm
• 1 yr. experience leading and managing project teams from sales to project closure
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Executive presence and an understanding of stakeholder / client relationship management
• Ability to travel > 50 % locally and internationally
• Strong oral and written communication skills, including presentation skills
• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Copilot) to improve productivity and quality of work
• Strong understanding of AI limitations, risks, and responsible use practices
• Ability to critically evaluate and validate AI generated outputs
• Experience integrating AI into daily workflows and business processes
• Continuous learning mindset to stay current with emerging AI capabilities

Preferred Qualifications

• Fluent in French
• MBA or advanced degree
• Prosci Change Management Certification, CCMP (ACMP), APMG Change Management Practitioner

At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits .

We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.