Technology Business Partner, Senior Manager

HUB International; Chicago (IL); Hybrid; USD 130,000 - 150,000; Full time

Job summary

An established industry player is seeking a motivated Technology Business Partner to bridge the gap between technology and business operations. This dynamic role involves understanding the needs of regional operations and ensuring technology delivers real business value. You will cultivate strong relationships with executives, guide technology conversations, and support the adoption of innovative solutions. If you thrive in a collaborative environment and are passionate about driving change, this is the perfect opportunity for you to make a significant impact in a rapidly evolving organization.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

Qualifications

• 3+ years as a Business Partner or similar role.
• 7+ years of IT leadership experience.
• Strong background in stakeholder engagement.

Responsibilities

• Act as the primary contact between field COOs and tech organization.
• Cultivate relationships with IT colleagues and senior executives.
• Drive identification and tracking of business value from tech initiatives.

Skills

Business Partnering

IT Leadership

Stakeholder Engagement

Presentation Skills

Customer Centric Mindset

Transformational Change Management

Education

MBA

BRMP or CBRM certifications

Tools

MS Office Suite

MS Project

Visio

SharePoint

Job description

Technology Business Partner, Senior Manager

Technology Business Partner, Senior Manager

This range is provided by HUB International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $150,000.00/yr

Additional compensation types

Annual Bonus

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Position Summary

We are seeking a motivated and collaborative Technology Business Partner (TBP) to serve as a key connector between our centralized technology teams and regional business operations across a federated enterprise model. This role is responsible for understanding the needs, priorities, and challenges of our field operations AND the needs, priorities, and challenges of our technology operations, serving as a trusted advisor to ensure the right technology conversations are happening at the right time—and that field perspectives are represented in enterprise planning. If you are energized by partnership, communication, and making sure technology delivers real business value, this is the role for you - you will help bridge the gap between enterprise technology and frontline excellence—shaping not just systems, but how people experience and benefit from them.

Leadership and Relationship Management Duties

• Act as the primary point of contact between field COOs across several regions and the centralized tech organization
• Understand the portfolio of enterprise products and services across HUB
• Learn the business as well as people within the business to understand and articulate business objectives, priorities, perspectives, and critical business issues
• Cultivate strong, trust-based relationships with IT colleagues and senior business executives
• Know how to navigate the IT organization and be able to inspire excellent support and good business partnership throughout all levels of IT
• Facilitate regular touchpoints, check-ins, and regional advisory conversations with field and tech leadership
• Guide technology conversations with a focus on value realization and business impact
• Share insights and lessons learned across teams and regions
• Monitor satisfaction with services, tools, and support models in the regions
• Surface patterns and needs related to service tickets, outages, tool usage, and knowledge gaps
• Improve outcomes through collaboration with PMO, Service Management, Change, and Training teams to ensure regional perspectives are captured in change initiatives, system implementations, service upgrades, etc. and to:
• Drive identification, planning, and tracking of business value from tech initiatives
• Partner with centralized teams to adapt or extend solutions for field success
• Support technology readiness, rollout, and adoption across regions
• Actively participate in stakeholder feedback, retrospectives, and learning loops
• Provide second level escalation support to the business leaders where the technology processes do not provide the desired outcomes
• Shepherd the intake process, collaborating with business leaders to identify business capability needs that lead to the right Demand requests.
• Facilitate the development of business cases and broker negotiations and decisions where new capabilities are needed
• Help business partners think beyond the immediate ask toward scalable solutions
• Coordinate between technology, operations, vendors, support teams, and leadership
• Support the Business Partner team in developing and implementing the team objectives and strategy, own and drive execution
• Stay current with industry trends and BRM best practices

Required Qualifications

• 3+ years as a Business Partner, BRM, Program Manager, Portfolio Manager (or similar)
• 7+ years of IT leadership / management experience
• Track record of developing and managing trusting relationship with executives and other leaders
• Demonstrate reliability, credibility, and empathy in every interaction
• Strong background in stakeholder engagement across matrixed or federated organizations
• Skilled at presentation and persuasion; know how to adjust message for technical and non-technical audiences
• Deeply experienced at writing and presenting business cases and investment narratives within formal governance structure
• Experience in partnering with technology teams to deliver highly complex IT programs and projects
• Passionate about delivering business value to business partners and end users
• Customer centric mindset that anticipates business needs and responds positively to feedback
• High emotional intelligence, with the ability to lead, effectively communicate, motivate and influence without direct authority
• Proficient at driving transformational change in large organization with varied stakeholders
• Proficiency in using tools such as MS Office Suite, MS Project, Visio, and SharePoint

Other Helpful Qualifications

• Insurance or insurance brokerage industry experience is a plus
• Digital Product Management / Ownership
• Have led or made significant contributions to a digital transformation program

Education:

• MBA is a plus
• BRMP or CBRM certifications preferred

Although hybrid to a local HUB office is desirable, we are open to remote candidates.

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $130,000 to $150,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Information Technology, and Strategy/Planning

• Industries

  Insurance, Business Consulting and Services, and Technology, Information and Media

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

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