Technology Business Manager

Creative Solutions Services, LLC; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

New Wave People is seeking experienced TBM Expense Transparency Consultants to support IT financial transparency across the IT landscape, including Product Management, Infrastructure & Operations, Cybersecurity, and other IT service towers. This role strengthens cost transparency, accountability, and the linkage between IT services, cost drivers, and business value.

The position is hybrid, with 3 days on-site near NYC and 2 days remote.

Qualifications

• Experience in TBM, IT financial management, or cost transparency initiatives.
• Advanced Microsoft Excel skills (data modeling, formulas, pivoting, automation).
• Ability to collaborate with IT, Finance, and business stakeholders at multiple levels.
• Proven ability to translate complex financial data into insights for non-financial audiences.

Responsibilities

• Lead TBM Expense Transparency activities across IT divisions with consistent reporting and cost modeling.
• Develop and refine TBM financial models and reporting frameworks.
• Partner with Service Owners to validate inputs and align cost structures.
• Maintain and support spend insights reporting for stakeholders.
• Refine TBM allocation methodologies to improve accuracy and defensibility.
• Ensure clarity of financial reporting through data source optimization.

Skills

TBM experience

Advanced Excel

Stakeholder collaboration

Financial reporting

Tools

Power BI

ServiceNow

PeopleSoft

Job description

M-F 37.5 hrs weekly

.30 Minute Unpaid Lunch Break

No Holiday work, Overtime or travel required

No Parking Provided

This is a hybrid role with 3 days on site (or more as needed) and 2 days remote

Candidate is required to be within commuting distance of NYC to maintain hybrid work environment

Overview

The organization is seeking experienced Technology Business Management (TBM) Expense Transparency Consultants to support and manage TBM related financial transparency responsibilities across the full IT landscape. This includes Product Management, Infrastructure & Operations, Cybersecurity, and all other IT service towers. Each consultant will play a critical role in enhancing cost transparency, improving financial accountability, and strengthening the linkage between IT services, cost drivers, and business value for each of the IT service towers.

Key Responsibilities

• Lead and execute TBM Expense Transparency activities across all IT divisions, ensuring consistent financial reporting, allocation logic, and cost modeling practices.
• Manage the ongoing development, maintenance, and refinement of TBM related financial models and reporting frameworks (e.g., cost allocation models, service tower mappings, run/innovate categorization).
• Partner with Service Owners to validate financial inputs, align cost structures, and improve understanding of IT expense drivers.
• Maintain and support the reporting used to communicate spend insights to stakeholders.
• Validate or enhance/update TBM related allocation methodologies
• Ensure accuracy, defensibility, and clarity of financial reporting by continuously refining data sources, mapping logic, allocation rules, and cost modeling assumptions.

Required Qualifications

• Experience in Technology Business Management (TBM), IT financial management, or cost transparency initiatives, IT Billing and Chargeback principals. 1-3 years for (Tier 1)
• Strong understanding of financial operations, including:
  • o Budgeting & forecasting
  • o Cost allocation
  • o Financial reporting and analysis
• Advanced Microsoft Excel skills (data modeling, complex formulas, pivoting, automation, scenario analysis).
• Ability to collaborate with IT, Finance, and business stakeholders at multiple levels.
• Proven ability to translate complex financial data into meaningful insights for non financial audiences.

Additional Qualifications

• Familiarity with TBM tools, cost modeling practices, and cost transparency reporting (e.g., Power BI dashboards, allocation methodologies).
• Experience with ServiceNow (ITFM, CMDB, APM, service taxonomy, request/asset workflows).
• Experience with PeopleSoft financials or similar ERP systems.

Ideal Candidate Profile

• Analytical and detail oriented, with strong problem solving skills.
• Effective communicator capable of facilitating discussions with technical and non technical stakeholders.
• Able to work independently, manage competing priorities, and deliver high quality outputs in a fast paced environment.
• Comfortable working with large, complex financial datasets and evolving TBM frameworks.
• Prior experience working with or supporting organizations within the MTA a plus.

Salary commensurate with scope of work job experience

Proper footwear required to perform tasks in a safe manner.

Perform other reasonably related duties as required.

New Wave People is an Equal Opportunity Employer (EEO).

#ITIND123