Technology and Training Specialist Manager

Freddie Mac; Princeton (NJ); Remote; USD 75,000 - 87,000; Full time

Job summary

A leading company in assistive technology is seeking a dedicated team leader to mentor and support Technology and Training Specialists. This role offers the chance to enhance customer experience while working remotely with occasional office visits. The ideal candidate will have strong leadership skills and experience in customer service or technical training. A comprehensive benefits package and opportunities for career advancement are included.

Benefits

Comprehensive benefits package

Annual bonus program

Career advancement opportunities

Supportive workplace culture

Qualifications

• 3-5 years of experience in customer service or related field.
• Experience working with individuals with communication challenges.

Responsibilities

• Lead and mentor a team of Technology and Training Specialists.
• Collaborate with cross-functional teams to enhance customer experience.
• Manage onboarding and ongoing training for the TTS team.

Skills

Leadership

Communication

Problem Solving

Education

Bachelor’s degree

Tools

HubSpot CRM

Microsoft Office Suite

Zoom

Job description

Employer Industry: Assistive Technology

Why consider this job opportunity:
- Salary up to $75,000 per year
- Comprehensive benefits package including medical, dental, and vision coverage
- Opportunity for career advancement and growth within the organization
- Annual bonus program and merit increases
- Work remotely with occasional travel to the Princeton, NJ office
- Supportive and inclusive workplace culture

What to Expect (Job Responsibilities):
- Lead, mentor, and support a team of Technology and Training Specialists to ensure high performance and motivation
- Set clear performance expectations and monitor key performance indicators (KPIs)
- Collaborate with cross-functional teams to enhance the customer experience throughout the device trial process
- Act as an escalation point for complex client issues, ensuring timely resolution
- Manage a reduced caseload while overseeing onboarding and ongoing training for the TTS team

What is Required (Qualifications):
- Bachelor’s degree in a related field preferred; equivalent education and experience considered
- 3-5 years of experience in customer service, technical training, healthcare sales, or a related field
- Strong leadership and coaching skills to develop high-performing teams
- Exceptional communication skills with a customer service orientation
- Experience working with individuals with communication challenges

How to Stand Out (Preferred Qualifications):
- Experience with HubSpot CRM, Zoom, and Microsoft Office Suite
- Demonstrated ability to manage competing priorities in a dynamic environment
- Proficient problem-solving and decision-making skills

#AssistiveTechnology #CustomerService #RemoteWork #CareerGrowth #Leadership

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