Technology and Operations - Support Engineer II

Mindteck; Camp Hill (Cumberland County); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Support Engineer II to join their Global Technology Operations Center. This role involves monitoring production systems, developing knowledge bases, and collaborating on standards to enhance digital services. The ideal candidate will have a strong background in Linux/Unix, server administration, and cloud technologies. You'll be part of a dynamic team that values innovation and collaboration, ensuring optimal performance of digital platforms. If you're passionate about technology and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 2+ years in tech support with Linux/Unix experience.
• Expertise in server administration and networking.
• Experience with cloud and container technologies.

Responsibilities

• Monitor production systems for quality and performance.
• Develop and maintain troubleshooting guides and procedures.
• Collaborate to set standards and document configurations.

Skills

Linux/Unix

Server Administration

Networking

Scripting

Configuration Management

Cloud Technologies

Container Technologies

Monitoring Tools

Open-Source Applications

Programming Languages (Python, PHP, Ruby)

Education

Four-year degree in computer science

Tools

Kubernetes

Docker

ServiceNow

PagerDuty

JIRA

Confluence

Nagios

DataDog

New Relic

Job description

Technology and Operations - Support Engineer II

What you'll do

About the role

The Global Technology Operations Center supports Warner Bros. Discovery's digital platforms 24/7, including Max, CNN.com, BleacherReport, HBO, Cartoon Network, and others. The team handles incident management, operational monitoring, documentation, and ITSM functions.

Typical responsibilities

• Monitor production systems for quality and performance, addressing failures or critical issues promptly.
• Develop and maintain knowledge bases, troubleshooting guides, and procedures.
• Collaborate to set standards and document configurations.
• Recommend policies to support digital services.
• Analyze problems across systems through ticket monitoring.
• Research and recommend new technologies to improve performance.
• Participate in educational opportunities to stay current.
• Support scheduled upgrades and maintenance, working with business owners.
• Support on-call duties as needed.

Minimum requirements

• 2+ years in a media or internet tech support environment with Linux/Unix experience.
• Support experience with open-source internet applications.
• Expertise in server administration, networking, scripting, and configuration management.
• Experience with cloud and container technologies like Kubernetes and Docker.
• Familiarity with monitoring tools such as Nagios, DataDog, New Relic, etc.
• Knowledge of configuration management and automation tools.
• Ability to support on-call duties.

Preferred skills

• Experience with programming languages like Python, PHP, Ruby, etc.
• Experience with ServiceNow, PagerDuty, JIRA, Confluence.
• Knowledge of video encoding and streaming technologies.

Soft skills

• Strong communication skills in English, with the ability to interact with technical and non-technical stakeholders.
• Collaborative, innovative, quick learner, team-oriented, and customer-focused.
• Ability to work effectively in a fast-paced environment.
• Attention to detail and process orientation.

Education

Four-year degree in computer science, software engineering, or equivalent experience.

About the company

Mindteck is a global IT company providing services in IT, IoT, Mobility, Healthcare, and Medical Devices.