Technology Analyst II - Day Shift

columbiasportswearcompany; Robards (KY); On-site; USD 52,000 - 76,000; Full time

Job summary

Columbia Sportswear Company in Robards, KY is seeking an onsite IT Support professional for the distribution center. You will troubleshoot routine software/hardware issues, diagnose incidents, and support desktop, reporting, and equipment within the DC.

Expect collaboration with the product owner and teammates in Agile ceremonies and backlog refinement. Ideal candidates have a Bachelor's degree (or equivalent) and 2–4 years of relevant experience, with strong PC, network, RF equipment, and

Qualifications

• Bachelor's degree or equivalent experience.
• 2–4 years of professional experience in a distribution environment.

Responsibilities

• Troubleshoots routine software and hardware issues with minimal guidance.
• Diagnoses issues as bugs, broken equipment, or procedural origin.
• Resolves recurring issues in Desktop Support, Reporting, and Equipment.
• Familiar with DC processes and in-house Distribution Technology.
• Develops end-user training materials and deploys training.
• Participates in Agile ceremonies and backlog refinement.
• Supports platform delivery with clear acceptance criteria.

Skills

Analytical skills

Troubleshooting

Self-driven

Team collaboration

Adaptability

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Crystal Reports

Visio

AS/400 interfaces

Job description

ABOUT THE POSITION

Our Distribution Centers utilize state-of-the-art technology and a dedicated team to provide Columbia Sportswear Company a competitive advantage in distribution. Teams are responsible for shipping millions of units of apparel, footwear, and equipment annually within the family of brands. Accurate order fulfillment and on-time shipments are the hallmarks of our facility.

• This position will be onsite at our Robards, Kentucky location Monday - Friday; hours to be determined.

HOW YOU'LL MAKE A DIFFERENCE

• Troubleshoots routine software and hardware issues with little to no guidance.
• Diagnoses issues as bugs, broken equipment, or having procedural origin.
• Resolves most recurring issues in Desktop Support, Reporting, and Equipment, often seeking assistance from the manager or colleagues on the team.
• Familiarity with DC processes, and in house Distribution Technology.
• Deploys known hardware independently.
• Understands basic principles of Warehouse Controls Systems, messaging, and infrastructure.
• Develops end-user training materials and deploy training.
• Configures, tests, and supports a platform or application to deliver business value.
• Starts to build subject matter knowledge for a domain or capability area or single application.
• Adheres to team and application standards where applicable.
• Participates in Agile ceremonies, including daily stand-up, backlog refinement, planning, reviews/demos, and retrospectives.
• Helps drive collaboration within the team through participation in practices such as pair programming.
• Helps refine the team's backlog.
• Partners with teammates and the product owner to break down work into reasonable sizes that can be accomplished in a single iteration.
• Ensures stories have clearly understood value and defined acceptance criteria.
• Helps inform delivery estimates (story points).
• Seeks to understand prioritization and sequencing decisions.
• Seeks to understand key dependencies.
• Ensures new features and functions are tested thoroughly.
• Helps team troubleshoot and fixes bugs where applicable.
• Monitors and observes health, availability, and performance of software in production to provide appropriate application support.
• Performs other duties as assigned.

YOU ARE

• Resilient and able to adapt to a constantly changing environment.
• A self-driven and self-starter who takes initiative and has a proven ability to deliver consistent results.
• Willing and able to work flexible hours as the business needs dictate including swing, night, weekends, and holidays as required.
• Ability to access all areas and levels of the distribution center.

YOU HAVE

• Bachelor's degree, applicable certification or equivalent experience.
• Typically requires 2 - 4 years of professional experience where knowledge base is generally acquired from a college degree or equivalent course experience.
• Experience in a distribution environment a plus.
• Advanced working knowledge of PC's, networks, mid-range computer operations, radio frequency equipment, (Microsoft software (Project, Word, Excel, Outlook, Crystal Reports and Visio), servers.
• Basic understanding of AS/400 and interfaces to other systems and devices (i.e. scanners and PC applications).
• Basic understanding of material handling equipment interfaces and servers.
• Possess well-developed analytical/troubleshooting skills along with the ability to translate technical concepts in order to create innovative solutions.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf.

At Columbia Sportswear Company, we're proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can