Technology Analyst II - Day Shift

Columbia Sportswear Company; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k matching

Medical, dental, vision

EAP 24/7

Wellness programs

Employee discounts

Generous time off

Job summary

Columbia Sportswear Company is seeking a Technology Analyst II for our Robards, KY distribution center. You will support and maintain software/hardware, configure and update applications, and train end users on basic processes. Onsite Monday–Friday with hours determined.

The role requires 2–4 years of experience, a tech-savvy background, and familiarity with warehouse systems. Collaborative Agile practices and proactive problem solving are essential for success.

Qualifications

• Bachelor’s degree or applicable certification or equivalent experience.
• 2–4 years of professional experience in a related field.
• Experience in a distribution environment is a plus.
• Strong analytical and troubleshooting skills.

Responsibilities

• Troubleshoots routine software and hardware issues with little to no guidance.
• Diagnoses issues as bugs, broken equipment, or procedural origin.
• Resolves recurring issues in Desktop Support, Reporting, and Equipment.
• Deploys known hardware independently.
• Understands basic principles of Warehouse Controls Systems and interfaces.
• Develops end-user training materials and deploys training.
• Configures, tests, and supports applications to deliver business value.
• Participates in Agile ceremonies and backlog refinement.
• Helps refine the team backlog and clarify acceptance criteria.
• Monitors health, availability, and performance of software in production.

Skills

Analytical troubleshooting

Agile ceremonies

End-user training

Hardware & software support

Education

Bachelor’s degree

Certification or equivalent experience

Tools

Microsoft Project

Microsoft Excel

Crystal Reports

Visio

AS/400 interfaces

Job description

ABOUT THE POSITION

Our Distribution Centers utilize state-of-the-art technology and a dedicated team to provide Columbia Sportswear Company a competitive advantage in distribution. Teams are responsible for shipping millions of units of apparel, footwear, and equipment annually within the family of brands. Accurate order fulfillment and on-time shipments are the hallmarks of our facility.

As a Technology Analyst II, you will have an opportunity to support and maintain the software and hardware integral to the Distribution Center environment. This role performs configuration, setup, and updates of the applications and hardware in the Distribution Centre. May train end users on basic processes.

*This position will be onsite at our Robards, Kentucky location Monday – Friday; hours to be determined.

HOW YOU’LL MAKE A DIFFERENCE

Troubleshoots routine software and hardware issues with little to no guidance. Diagnoses issues as bugs, broken equipment, or having procedural origin. Resolves most recurring issues in Desktop Support, Reporting, and Equipment, often seeking assistance from the manager or colleagues on the team. Familiarity with DC processes, and in house Distribution Technology. Deploys known hardware independently. Understands basic principles of Warehouse Controls Systems, messaging, and infrastructure. Develops end-user training materials and deploy training. Configures, tests, and supports a platform or application to deliver business value. Starts to build subject matter knowledge for a domain or capability area or single application. Adheres to team and application standards where applicable. Participates in Agile ceremonies, including daily stand-up, backlog refinement, planning, reviews/demos, and retrospectives. Helps drive collaboration within the team through participation in practices such as pair programming. Helps refine the team's backlog. Partners with teammates and the product owner to break down work into reasonable sizes that can be accomplished in a single iteration. Ensures stories have clearly understood value and defined acceptance criteria. Helps inform delivery estimates (story points). Seeks to understand prioritization and sequencing decisions. Seeks to understand key dependencies. Ensures new features and functions are tested thoroughly. Helps team troubleshoot and fixes bugs where applicable. Monitors and observes health, availability, and performance of software in production to provide appropriate application support. Performs other duties as assigned.

YOU ARE

Resilient and able to adapt to a constantly changing environment. A self‑driven and self‑starter who takes initiative and has a proven ability to deliver consistent results. Willing and able to work flexible hours as the business needs dictate including swing, night, weekends, and holidays as required. Ability to access all areas and levels of the distribution center.

YOU HAVE

Bachelor’s degree, applicable certification or equivalent experience. Typically requires 2 - 4 years of professional experience where knowledge base is generally acquired from a college degree or equivalent course experience. Experience in a distribution environment a plus. Advanced working knowledge of PC’s, networks, mid-range computer operations, radio frequency equipment, (Microsoft software (Project, Word, Excel, Outlook, Crystal Reports and Visio), servers. Basic understanding of AS/400 and interfaces to other systems and devices (i.e. scanners and PC applications). Basic understanding of material handling equipment interfaces and servers. Possess well-developed analytical/troubleshooting skills along with the ability to translate technical concepts in order to create innovative solutions.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities.

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf.

Benefits

• Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match.
• Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services).
• In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services.
• We have extensive wellness benefits, employee discounts and a generous time off program available.

Founded in 1938, Columbia Sportswear Company is a global leader in designing, sourcing, marketing, and distributing outdoor and active lifestyle apparel, footwear, accessories, and equipment. Our four primary brands — Columbia®, Mountain Hardwear®, SOREL® and prAna® — complement each other to address the diverse needs of active consumers and their products have gained an international reputation for their innovation, quality and performance. Learn more about our family of brands here.