Technology Analyst 1-Product Management (Project Assistant)

NYS Office of Information Technology Services; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

The NYS Office of Information Technology Services is seeking a Technology Analyst 1 to design and implement IT products for various state agencies. This role involves analyzing business processes, enhancing customer interactions, and maintaining documentation. Candidates should possess strong analytical skills and a background in IT along with relevant educational qualifications. Generous benefits and a competitive salary are offered, making this an attractive opportunity within public service.

Benefits

Holiday & Paid Time Off

Health Care Benefits

Retirement System Membership

Public Service Loan Forgiveness

Qualifications

• 5 years of broad IT or business administration experience.
• Relevant technology analyst certification preferred (CBAP, PMP).
• Strong analytical and project management skills.

Responsibilities

• Design and oversee implementation of IT products to meet client needs.
• Analyze data to improve customer interactions.
• Train users on IT products and create documentation.

Skills

Data analytics

Business process modeling

Data mining

Database management

Communication

Customer service

Education

Bachelor's degree in Computer Science or related field

Master's degree in related field

Tools

SQL

Excel

Job description

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Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of the Technology Analyst 2 (Product Management), the Technology Analyst 1 (Product Management) will be responsible for designing, overseeing the implementation and enhancement of secure and efficient customer IT products and services to meet client agency business needs. The position will collaborate with business managers and IT professionals to understand business requirements and leverage existing IT products and services to help client agencies enhance their interactions with customers. It will analyze business processes and customer interactions to identify areas of improvement and suggest suitable ITS product and service solutions.

Duties include, but are not limited to, the following:
• Understand the business needs and processes of the organization.
• Identify opportunities to improve existing ITS products and services.
• Analyze and interpret data to understand customer behavior and expectations.
• Collaborate with technical teams to customize and configure IT products to meet business requirements.
• Train users in the organization on how to effectively use IT products and services.
• Create and maintain documentation on ITS processes, policies, application configuration and help related materials.
• Perform regular audits and quality assurance tests to ensure the functionality and efficiency of ITS products and services.
• Assist in the resolution of IT product and service issues, and coordinate with IT departments or vendors when needed.
• Monitor the effectiveness of product and service strategies, adjusting as necessary.

The minimum qualifications required for this vacancy. Minimum Qualifications Five (5) years of broad information technology (IT) or business administration experience, demonstrating a comprehensive understanding of various IT disciplines and how they intersect within large-scale organizations.

Education/Experience Substitutions
Earned college degrees in computer science, information systems, business administration, or a related field of study may substitute for the specified years of broad IT experience as follows:
o Associate’s degree substitutes for 2 years of experience.
o Bachelor’s degree substitutes for 4 years of experience.
o Master’s degree substitutes for an additional 1 year of experience.
o Doctoral degree substitutes for an additional 2 years of experience.

Preferred qualifications:
• Preference for candidates holding relevant technology analyst certification, including but not limited to:
o Certified Business Analysis Professional (CBAP)
o Project Management Professional (PMP)
• Familiarity with data analysis tools like SQL, Excel, or other BI tools.
• Strong analytical and other skills like data analytics, business process modeling, data mining, and database management to gather, organize, and interpret complex data and translate it into actionable strategies.
• Excellent communication skills to effectively convey insights from data analysis to non-technical team members and stakeholders.
• Project management skills to oversee projects from conception to implementation, ensuring all objectives are met on time and within budget.
• Customer service skills to understand the needs and behaviors of customers, aiming to improve their experience and satisfaction.
• Technical writing skills to document processes, requirements, and system changes clearly and accurately.
• Ability to work collaboratively with teams across the organization such as sales, marketing, and IT.
• Understanding of business processes and strategies to align product/system capabilities with organizational goals.


Please note:

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.

• Appointment to this position is not final until all agency approvals have been granted.

Fingerprinting and background check are required for employment with ITS.

This position will be located in either Albany, NY or New York City.

Salary Commensurate with experience
Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off
* Thirteen (13) paid holidays annually
* Up to Thirteen (13) days of paid vacation leave annually
* Up to Five (5) days of paid personal leave annually
* Up to Eight (8) days of paid sick leave annually
* Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
* Eligible employees and dependents can pick from a variety of affordable health insurance programs
* Family dental and vision benefits at no additional cost

Additional Benefits
* New York State Employees’ Retirement System (ERS) Membership
* NYS Deferred Compensation
* Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
* Public Service Loan Forgiveness (PSLF)
* And many more

Positions located in New York City, will receive an additional $4,000 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $2,000 adjustment location pay.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

This position may require critical services to be performed outside of normal work schedule.

Some positions may require additional credentials or a background check to verify your identity.

Instructions for potential applicants. Notes on Applying To apply, please submit a cover letter and resume. Please indicate that you are applying for the Technology Analyst 1 (Product Management) position and include the vacancy ID in the subject of your email.

Your Social Security Number may be required to confirm your eligibility.

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