Technology Analyst 1-Human-Centered Design (Project Assistant)

NYS Office of Information Technology Services; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

The NYS Office of Information Technology Services seeks a Technology Analyst 1 to enhance business systems through Human-Centered Design. This role involves collaboration with IT teams and user research to foster a comfortable work environment. Competitive salary and generous benefits package included.

Benefits

Holiday & Paid Time Off

Health Care Benefits

Retirement System Membership

Professional Development Opportunities

Public Service Loan Forgiveness

Qualifications

• Five years of IT experience with one year in Human-Centered Design analysis.
• Preferred certification in Human-Centered Design.
• Fluency in statistics, machine learning, and scripting.

Responsibilities

• Design and implement business systems focusing on ergonomics and user comfort.
• Collaborate with IT professionals to meet user needs.
• Lead team processes and oversee system upgrades.

Skills

Human-Centered Design

Problem-solving

Communication

Leadership

Analytical Skills

Education

Bachelor’s degree in computer science or related field

Tools

CSS

JavaScript

HTML

Job description

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Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of the Technology Analyst 2 (Human-Centered Design), the Technology Analyst 1 (Human-Centered Design) will be responsible for designing and overseeing the implementation of business systems and tools, aiming to establish a safe and ergonomically comfortable work setting. The position will collaborate with business managers and IT professionals to understand business requirements and translate them into technical specifications, creating products and technologies that meet user needs for comfort, accessibility, and function.

Duties include, but are not limited to, the following:
• Work planning and oversight, technical problem solving and communication / collaboration with other teams within business functions.
• Support less-experienced team members in interface design, development, and implementation.
• Provide leadership for assigned organizational responsibilities, programs, and personnel, including team collaboration, work processes, infrastructure, and technical oversight.
• Assess departmental needs to determine optimum utilization for interfaces.
• Translate user research data into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences for system operators.
• Oversee and monitor ongoing data exchange and interface operations.
• Coordinate, test, and perform system and software upgrades to the interface engine(s).
• Assist with producing thought leadership resources such as whitepapers and presentations.
• Prepare, coordinate, and conduct both predictive and empirical workload analysis as well as usability assessments.
• Use one or more industry standard design and prototyping tool to create wireframes, visual designs, and interactive prototypes.
• Maintain skills current with industry trends and keep abreast of new developments in the field to best support and advise customers.
• Act as a team leader as needed and assist less experienced interface engineering staff.
• Provide support and interact with data exchange partners (internally and externally).
• Ensure requirements allocation and interface definition studies translate to customer requirements for hardware and software Human-Systems Integration (HIS) specification and could require functional analysis, timeline analysis, and detail trade studies.
• Translate business and user requirements and goals into design solutions, as well as present project execution plans and on-time deliverable targets.

The minimum qualifications required for this vacancy. Minimum Qualifications Five (5) years of broad information technology (IT) experience, demonstrating a comprehensive understanding of various IT disciplines and how they intersect within large-scale organizations.
o At least one (1) year of IT experience must be in Human-Centered Design analysis or a related technical role.

Education/Experience Substitutions
Earned college degrees in computer science, biomedical engineering, computer information systems, engineering, information systems, or a related field of study may substitute for the specified years of broad IT experience as follows:
o Associate’s degree substitutes for 2 years of experience.
o Bachelor’s degree substitutes for 4 years of experience.
o Master’s degree substitutes for an additional 1 year of experience.
o Doctoral degree substitutes for an additional 2 years of experience.

Preferred qualifications:
• Preference for candidates holding relevant Human-Centered Design certification from recognized institutions or software providers.
• Demonstrated experience with web page design, graphical user interface, and user centered design.
• Technical proficiency in Human-Centered Design tools.
• Fluency in a variety of programs, software, and systems such as CSS, HMI, JavaScript, and HTML.
• Fluent in statistics, machine learning, and scripting.
• Strong analytical skills to understand and translate business processes into technical requirements.
• Problem-solving abilities to identify, troubleshoot, and resolve hardware, software, or networking issues.
• Excellent communication skills to liaise effectively with both technical and non-technical staff, and to explain complex IT concepts in simple terms.
• Strong leadership and project management skills to oversee the implementation of new systems, ensuring they are completed in a timely manner and within budget.
• Attention to detail to monitor system performance and to identify any issues or opportunities for improvement.
• Knowledge of cyber security principles to ensure systems are secure and to protect sensitive data.
• Ability to work well in a team, collaborating with other IT professionals to create and edit mockups.
• Continual learning to keep up to date with the latest IT trends and technologies.


Please note:

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.

• Appointment to this position is not final until all agency approvals have been granted.

Fingerprinting and background check are required for employment with ITS.

This position will be located in either Albany, NY or New York City.

Salary Commensurate with experience
Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off
* Thirteen (13) paid holidays annually
* Up to Thirteen (13) days of paid vacation leave annually
* Up to Five (5) days of paid personal leave annually
* Up to Eight (8) days of paid sick leave annually
* Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
* Eligible employees and dependents can pick from a variety of affordable health insurance programs
* Family dental and vision benefits at no additional cost

Additional Benefits
* New York State Employees’ Retirement System (ERS) Membership
* NYS Deferred Compensation
* Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
* Public Service Loan Forgiveness (PSLF)
* And many more

Positions located in New York City, will receive an additional $4,000 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $2,000 adjustment location pay.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

This position may require critical services to be performed outside of normal work schedule.

Some positions may require additional credentials or a background check to verify your identity.

Instructions for potential applicants. Notes on Applying To apply, please submit a cover letter and resume. Please indicate that you are applying for the Technology Analyst 1 (Human-Centered Design) position and include the vacancy ID in the subject of your email.

Your Social Security Number may be required to confirm your eligibility.

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