Technology Analyst 1-Human-Centered Design (Project Assistant)

NYS Office of Information Technology Services; New York (NY); On-site; USD 86,000 - 110,000; Full time

Job summary

The NYS Office of Information Technology Services is seeking a Technology Analyst 1 in Human-Centered Design to enhance usability across various applications. The role involves leading design efforts, collaborating with stakeholders, and utilizing innovative technologies to meet user needs. Candidates should possess substantial IT experience and a relevant degree, with roles primarily based in Albany or New York City.

Benefits

Health Insurance

Paid Time Off

Retirement Benefits

Professional Development Opportunities

Qualifications

• Five years of broad IT experience with a focus on Human-Centered Design.
• Experience with web page design and user-centered design.
• Leadership experience in overseeing design processes.

Responsibilities

• Design and implement business systems and tools focusing on user needs.
• Collaborate with business managers on technical specifications.
• Translate user research data into wireframes and prototypes.

Skills

Human-Centered Design

User Experience

Problem Solving

Technical Proficiency

Communication

Education

Bachelor’s degree in Computer Science or related field

Master’s degree (substitution for experience)

Tools

CSS

JavaScript

HTML

Job description

Technology Analyst 1-Human-Centered Design (Project Assistant)

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Technology Analyst 1-Human-Centered Design (Project Assistant)

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NYS Office of Information Technology Services provided pay range

This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$86,681.00/yr - $109,650.00/yr

Description

Duties Description

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of the Technology Analyst 2 (Human-Centered Design), the Technology Analyst 1 (Human-Centered Design) will be responsible for designing and overseeing the implementation of business systems and tools, aiming to establish a safe and ergonomically comfortable work setting. The position will collaborate with business managers and IT professionals to understand business requirements and translate them into technical specifications, creating products and technologies that meet user needs for comfort, accessibility, and function.

Duties Include, But Are Not Limited To, The Following

• Work planning and oversight, technical problem solving and communication / collaboration with other teams within business functions.
• Support less-experienced team members in interface design, development, and implementation.
• Provide leadership for assigned organizational responsibilities, programs, and personnel, including team collaboration, work processes, infrastructure, and technical oversight.
• Assess departmental needs to determine optimum utilization for interfaces.
• Translate user research data into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences for system operators.
• Oversee and monitor ongoing data exchange and interface operations.
• Coordinate, test, and perform system and software upgrades to the interface engine(s).
• Assist with producing thought leadership resources such as whitepapers and presentations.
• Prepare, coordinate, and conduct both predictive and empirical workload analysis as well as usability assessments.
• Use one or more industry standard design and prototyping tool to create wireframes, visual designs, and interactive prototypes.
• Maintain skills current with industry trends and keep abreast of new developments in the field to best support and advise customers.
• Act as a team leader as needed and assist less experienced interface engineering staff.
• Provide support and interact with data exchange partners (internally and externally).
• Ensure requirements allocation and interface definition studies translate to customer requirements for hardware and software Human-Systems Integration (HIS) specification and could require functional analysis, timeline analysis, and detail trade studies.
• Translate business and user requirements and goals into design solutions, as well as present project execution plans and on-time deliverable targets.
  
  

Qualifications

Minimum Qualifications

Five (5) years of broad information technology (IT) experience, demonstrating a comprehensive understanding of various IT disciplines and how they intersect within large-scale organizations.

• At least one (1) year of IT experience must be in Human-Centered Design analysis or a related technical role.
  
  

Education/Experience Substitutions

Earned College Degrees In Computer Science, Biomedical Engineering, Computer Information Systems, Engineering, Information Systems, Or a Related Field Of Study May Substitute For The Specified Years Of Broad IT Experience As Follows

• Associate’s degree substitutes for 2 years of experience.
• Bachelor’s degree substitutes for 4 years of experience.
• Master’s degree substitutes for an additional 1 year of experience.
• Doctoral degree substitutes for an additional 2 years of experience.
  
  

Preferred Qualifications

• Preference for candidates holding relevant Human-Centered Design certification from recognized institutions or software providers.
• Demonstrated experience with web page design, graphical user interface, and user centered design.
• Technical proficiency in Human-Centered Design tools.
• Fluency in a variety of programs, software, and systems such as CSS, HMI, JavaScript, and HTML.
• Fluent in statistics, machine learning, and scripting.
• Strong analytical skills to understand and translate business processes into technical requirements.
• Problem-solving abilities to identify, troubleshoot, and resolve hardware, software, or networking issues.
• Excellent communication skills to liaise effectively with both technical and non-technical staff, and to explain complex IT concepts in simple terms.
• Strong leadership and project management skills to oversee the implementation of new systems, ensuring they are completed in a timely manner and within budget.
• Attention to detail to monitor system performance and to identify any issues or opportunities for improvement.
• Knowledge of cyber security principles to ensure systems are secure and to protect sensitive data.
• Ability to work well in a team, collaborating with other IT professionals to create and edit mockups.
• Continual learning to keep up to date with the latest IT trends and technologies.
  
  

Please Note

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment to this position is not final until all agency approvals have been granted.
  
  

Additional Comments

Fingerprinting and background check are required for employment with ITS.

This position will be located in either Albany, NY or New York City.

Salary Commensurate with experience

Benefits of Working for NYS

Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Eight (8) days of paid sick leave annually
• Up to three (3) days of professional leave annually to participate in professional development
  
  

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
  
  

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more
  
  

Positions located in New York City, will receive an additional $4,000 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $2,000 adjustment location pay.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

This position may require critical services to be performed outside of normal work schedule.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Science, Information Technology, and Engineering

• Industries

  IT Services and IT Consulting

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