Technology Adoption & Training Specialist

Omninet Capital; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Omninet Capital in Dallas, TX seeks a Technology Applications & Training Specialist to support EliseAI, Yardi, and other core platforms across our teams. You will become the internal expert for training, troubleshooting, and day-to-day application support, driving adoption and reducing reliance on external support.

The role emphasizes hands-on training, practical problem solving, and collaboration with Operations, HR, IT, and property teams to maximize technology value.

Qualifications

• 3+ years of experience supporting business applications, property management systems, technology training, or a similar function.
• Experience with EliseAI strongly preferred and considered a key qualification for the role.
• Experience with Yardi strongly preferred.
• Multifamily or property management experience preferred.
• Strong technical aptitude with the ability to quickly learn new systems.
• Experience training employees with varying levels of technical proficiency.
• Strong communication skills and ability to explain technical concepts in a simple, practical way.
• Patient, approachable, and highly service-oriented.
• Strong troubleshooting, organizational, and problem-solving skills.
• Comfortable working across departments and supporting both corporate and property-level employees.

Responsibilities

• Serve as an internal subject matter resource for EliseAI, Yardi, and other core business applications.
• Develop deep expertise in EliseAI functionality, workflows, integrations, and best practices.
• Provide day-to-day support for system questions, user issues, access problems, and basic troubleshooting.
• Work directly with employees to resolve issues before escalating to external vendors or third-party support.
• Coordinate with software providers and internal stakeholders when more complex issues require escalation.
• Track recurring system issues and identify opportunities for longer-term solutions.
• Lead technology training for employees across the organization.
• Provide one-on-one, small-group, and broader team training on EliseAI, Yardi, and other platforms.
• Support new hires with system orientation and application training.
• Develop easy-to-use training guides, FAQs, videos, and other resources.
• Reinforce consistent system usage and best practices across properties and teams.
• Identify areas where employees need additional training and proactively build support around those needs.
• Assist with the rollout and adoption of new technology, system updates, and new functionality.
• Coordinate application access and credentials for new employees.
• Ensure employees have the appropriate systems and permissions based on their role.
• Support changes in access when employees transfer or change responsibilities.
• Assist with timely removal of system access during employee offboarding.
• Maintain clear processes and documentation around system access and permissions.
• Support application-related needs during property acquisitions, onboarding, transitions, and dispositions.
• Assist with user setup, property configuration, system access, and other technology requirements.
• Coordinate across Operations, HR, Accounting, IT, and outside vendors to ensure smooth transitions.
• Maintain checklists and repeatable processes for technology-related property onboarding and offboarding.
• Partner with teams to understand how technology is being used in day-to-day operations.
• Identify recurring pain points, manual processes, and opportunities to improve workflows.
• Help teams make better use of existing technology before adding additional tools or processes.
• Document key processes and support the development of consistent operating procedures.
• Assist with testing new system functionality, workflows, and enhancements.

Skills

Communication skills

Troubleshooting

Training delivery

Cross-functional collaboration

Tools

EliseAI

Yardi

Job description

Omninet Capital in Dallas, TX seeks a Technology Applications & Training Specialist to support EliseAI, Yardi, and other core platforms across our teams. You will become the internal expert for training, troubleshooting, and day-to-day application support, driving adoption and reducing reliance on external support.

The role emphasizes hands-on training, practical problem solving, and collaboration with Operations, HR, IT, and property teams to maximize technology value.