Technician - PD

Recovery Network of Programs; Stratford (CT); On-site; USD 18,000 - 25,000; Part time

Job summary

Recovery Network of Programs in Stratford, CT seeks a part-time receptionist to manage phone inquiries, check-in clients in the EHR, and support clinic operations. The role requires strong customer service, confidentiality, and basic computer skills.

Responsibilities include coordinating tasks, monitoring the lobby, and assisting with urine collection setups, with weekend shifts on Fridays and Saturdays. A Spanish-speaking candidate is strongly preferred, and familiarity with EHR systems is

Qualifications

• Excellent customer service and communication skills.
• Bilingual Spanish Strongly Preferred.
• Ability to multitask and stay organized.
• Understanding of client confidentiality regulations.
• Proficiency with Microsoft Word, Excel, and Windows.

Responsibilities

• Answer clinic phones as the main point of contact and route calls appropriately.
• Review client profiles and check them in through the EHR system.
• Communicate tasks and memos to clients and staff as needed.
• Monitor the lobby and manage client behavior in the medicating line.
• Assist in setting up clients for urine collection and toxicology procedures.
• Maintain organization of the tech booth and lobby presentation.
• Perform data entry and basic record-keeping as required.
• Possess agency-approved driving duties and comply with safety policies.
• Support Saturday coverage rotations and overall clinic operations.

Skills

Customer service

Bilingual Spanish

Multitasking

Organizational skills

Written communication

Confidentiality

Computer literacy

Education

High School diploma or GED

AS Degree or related experience preferred

Tools

Microsoft Word

Microsoft Excel

Windows

EHR systems

Job description

SUMMARY: In accordance with RNP's Mission Statement, Philosophy of Client Care and Code of Ethics as stated in the Personnel Policies and under the supervision of the Administrative Coordinator, answers phones and disseminates information to clients, while assisting with clinic operations by performing the following duties:HOURS: Friday, 12:30 pm-7:00 pm and Saturday, 6:00 am-1:00 amSPECIFIC DUTIES AND RESPONSIBILITIES: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).• Responsible for answering clinic phone calls as the main point of telephone contact for incoming calls. Determines purpose of callers, and forwards calls to appropriate personnel or department.• Responsible for reviewing profiles and checking clients in through the electronic health record system, matching the presenting person to the appropriate client ID.• Responsible for communicating tasks and memos to clients singularly as needed, as well as wide scale clinic memos.• Responsible for monitoring the lobby. Informs clients of appropriate and inappropriate behavior in medicating line and alerts staff when necessary.• Assists in setting clients up for unsupervised urines and other toxicology collection including oral swabs and BAC’s.• Manages the organization of the tech booth and surrounding areas, including assisting in maintaining the presentation of the lobby.• Assists in tracking data as needed. Performs data entry as needed.• Is an Agency approved driver.• Maintain work schedule which allows for Saturday coverage rotations.• Responsible for managing the client profiles in the electronic health record including but not limited to adding/updating client profile pictures, demographic information, and clearing old messages.• Assumes all other appropriate duties as deemed necessary by the supervisor.QUALIFICATIONS:• Excellent customer service and communication skills.• Bilingual Spanish Strongly Preferred.• Ability to multitask.• Above average organization.• Ability to read, comprehend and carry out written or oral instructions, short correspondence and memos.• Considerable knowledge of federal and state laws and regulations regarding client confidentiality.• Ability to establish and maintain cooperative professional relationships, while projecting a professional image at all times.• Ability to write and/or enter correspondence into log or computer.• Considerable knowledge of federal and state laws regarding client confidentiality.• Must be computer literate and proficient in Microsoft Word, Excel and Windows.EDUCATION AND/OR EXPERIENCE:• High School diploma or general education degree (GED), AS Degree or one year of related experience and/or training preferred; or equivalent combination of education and experience.