Technician, Line Service (GON FT)

MODERN AVIATION INC; Groton (CT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability coverage

401(k) with company match

Paid time off and holidays

Voluntary benefit options

Job summary

Modern Aviation in Groton, CT is seeking a dedicated Line Service Technician to provide safe, efficient aircraft ground handling and exceptional service to flight crews and passengers. You will fuel, tow, park, de-ice, and position aircraft, operate ramp equipment, and uphold safety standards while supporting operations across varied shifts, including nights and weekends.

This role emphasizes teamwork, proactive customer engagement, and a competitive hourly pay range with a strong benefits

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years old.
• Valid driver’s license.
• Strong verbal and written communication skills.
• Previous customer service experience preferred.
• Basic knowledge of aircraft types and aircraft servicing practices preferred.

Responsibilities

• Perform aircraft fueling, towing, parking, de-icing, placement, and basic cleaning.
• Operate a wide range of ground support equipment safely and in accordance with procedures.
• Ensure timely delivery of all required ground services for arriving/departing aircraft.
• Maintain ramp awareness and manage aircraft movement, hazards, and weather conditions.
• Deliver Modern Aviation’s exceptional service to passengers and flight crews.
• Communicate clearly during aircraft movements and active operations.

Skills

Verbal communication

Written communication

Customer service

Safety awareness

Open availability

Education

High school diploma or equivalent

Job description

The Line Service Technician (LST) is responsible for providing safe, efficient aircraft ground handling services while delivering exceptional customer service to aircraft owners, guests, and flight crews. This role is hands on and operations focused, supporting all arriving and departing aircraft with professionalism, urgency, and a positive attitude.Aircraft Ground Handling & Ramp OperationsPerform aircraft fueling, towing, parking, de icing, placement, and basic cleaningOperate a wide range of aircraft ground support equipment in accordance with procedures and safety standardsEnsure timely and accurate delivery of all required ground support services for arriving and departing aircraftMaintain continuous ramp awareness, including aircraft movement, FOD prevention, and changing weather conditionsPerform duties with attention to detail and minimal supervisionSafety & CompliancePromote safe operations by protecting customers, employees, aircraft, and equipment from harmFollow all company policies, standard operating procedures, and safety regulationsUse sound judgment when making timely decisions during active operationsSupport a safety focused culture by maintaining awareness of ramp hazards and operational risksCustomer Service & ExperienceDeliver Modern Aviation’s exceptional service by assisting passengers and flight crews with professionalism and careGreet customers with high energy, a positive attitude, and a willingness to exceed expectationsAnticipate customer needs, offer additional services, and represent Modern Aviation in a professional mannerMaintain a positive image with customers, vendors, partners, and airport stakeholdersCommunication & TeamworkWork effectively with other Line Service Technicians, Customer Service staff, and Operations leadershipCommunicate clearly during aircraft movements and active operationsPerform additional duties as assigned by Shift Leads or Line ManagementPhysical Requirements & ScheduleAbility to stand or walk for extended periods of timePhysical capability to perform frequent bending, reaching, and manual tasksMust meet physical demands associated with ramp operationsAble to work variable shifts, including nights, weekends, and holidays, as requiredHigh school diploma or equivalentMust be at least 18 years of ageMust have open availability as work schedules vary, including evenings and weekendsValid driver’s licenseStrong verbal and written communication skillsStrong mathematical aptitudePrevious customer service experience preferredBasic knowledge of aircraft types and aircraft servicing practices preferredWorking conditions and physical demands for this roleWhile performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions, including extreme heat and cold; high, precarious places; outside weather conditions and vibration; and chemicals, including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.Predictive Index AssessmentPlease click on the link below to complete a behavioral assessment. This step is required.https://assessment.predictiveindex.com/bo/804D/LineServiceTechnician_Jul2025_165910Modern Aviation’s Pay Range$19.00 - $21.00/hr. + benefits.The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.Modern Aviation offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; company-paid life and disability coverage; 401(k) with company match; paid time off and holidays; and additional voluntary benefit options.Equal Employment OpportunityModern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.If you require accommodations during the interview process or have questions, please contact [e-mail].