Supervisor, Line Technician (APA)

MODERN AVIATION INC; Englewood (CO); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Holidays

Job summary

Modern Aviation is seeking a Line Technician Supervisor (LTS) to oversee ground service activities for transient and based aircraft, ensuring safe, efficient, and high quality service for owners, guests, and flight crews. You will lead Line Service Technicians, monitor ramp operations, and enforce safety policies while delivering exceptional customer service.

The role requires strong leadership, excellent communication, and the ability to work nights, weekends, and varying shifts.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• Ability to work nights, weekends, and varying shifts.
• Valid driver’s license required.
• Strong verbal and written communication skills required.
• Exceptional mathematical skills required.
• Previous customer service experience preferred.

Responsibilities

• Oversee ground service activities for transient and based aircraft, ensuring safety and quality service.
• Lead Line Service Technicians and monitor ramp operations; coordinate with Line Manager as needed.
• Enforce safety and operational policies; mentor new employees.
• Maintain shift reports and documentation; assist during Line Manager absence and cover shifts as needed.
• Perform duties with minimal supervision and ensure proper equipment handling and safety compliance.

Skills

Customer service

Verbal communication

Written communication

Mathematical skills

Lift up to 75 pounds

Team leadership

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

The Line Technician Supervisor (LTS) is responsible for overseeing all ground service activities related to transient and based aircraft, ensuring safe, efficient, and high quality service for aircraft owners, guests, and flight crews. While the role is strongly focused on technical aircraft services—such as fueling, towing, parking, de icing, and basic cleaning—exceptional customer service is essential. The LTS ensures that every arriving and departing aircraft receives timely, professional ground support, delivered with energy, attention to detail, and a commitment to Modern Aviation’s exceptional service standards.Customer Service & Brand RepresentationExemplifies what it means to be a partner at Modern Aviation.Promotes and consistently maintains a positive image of Modern Aviation with customers, crew members, vendors, and the surrounding community.Assists passengers and flight crews by delivering exceptional service, proactively offering services and exceeding customer expectations.Aircraft Handling & Ramp OperationsResponsible for the safe movement, placement, storage, de icing, and fueling of aircraft.Operates a wide variety of aircraft ground support equipment.Maintains strong ramp awareness, including monitoring aircraft positioning, foreign object debris (FOD), and adverse or impending weather conditions.Ensures all aircraft and ramp activities are properly coordinated during assigned shifts.Safety & ComplianceActively participates in the IS BAH safety program by identifying and mitigating hazards to protect customers, personnel, equipment, and aircraft.Adheres to all safety policies, procedures, and standard operating practices.Exercises sound judgment when making decisions, consistent with company policies, safety regulations, and operating procedures.Understands and accepts exposure to hazardous noise levels, chemicals, fumes, machinery, and inclement weather.Leadership & Shift OversightDelegates and assigns duties to qualified personnel during assigned shifts.Monitors work performance of Line Service Technicians (LSTs) and assesses results.Assists the Line Manager with training and mentoring new employees.Enforces safety and operational policies in the Line Manager’s absence.Fills in for the Line Manager when he or she is not on duty.Maintains shift reports and related documentation.Performs duties with minimal supervision and directs shift level activities as needed.Performs other duties as assigned by the Shift Lead, Shift Supervisor, or Line Manager.High school diploma or equivalent; Associate’s degree preferred.Ability to work nights, weekends, and varying shifts as required.Valid driver’s license.Strong verbal and written communication skills.Exceptional mathematical skills.Ability to stand or walk for extended periods of time.Previous customer service experience preferred.Basic knowledge of various aircraft types and aircraft servicing preferred.Working conditions and physical demands for this roleWhile performing the duties of this job, the partner is regularly exposed to moving mechanical parts; wet and/or humid conditions; extreme heat and cold; high or precarious places; outdoor weather conditions; vibration; and chemicals including aviation fuel, oils, and lavatory fluids. The noise level in the work environment is usually loud. The role also requires frequent walking, standing, sitting, stooping, stretching, bending, reaching, and grasping and the ability to regularly lift and/or move up to 75 pounds.Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.Predictive Index AssessmentPlease click on the link below to complete a behavioral assessment. This step is required.https://assessment.predictiveindex.com/bo/804D/LineTechSupervisor_Jul2025_233927Modern Aviation’s Pay Range$26.00 - $28.00/hr. + benefits.The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.Modern Aviation offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; company-paid life and disability coverage; 401(k) with company match; paid time off and holidays; and additional voluntary benefit options.Equal Employment OpportunityModern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.If you require accommodations during the interview process or have questions, please contact [e-mail].