Technician, Line Service (GON FT)

Modern Aviation; Groton (CT); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holiday pay

Job summary

Modern Aviation is hiring a Line Service Technician in Groton, Connecticut. The role focuses on providing safe, efficient aircraft ground handling and exceptional customer service to aircraft owners, guests, and flight crews. Responsibilities include fueling, towing, parking, and deicing aircraft, as well as ensuring compliance with safety regulations.

The ideal candidate has strong communication skills, is at least 18 years old, and possesses a valid driver's license. Benefits include medical, dental, vision insurance, and a 401(k) plan with company match.

Qualifications

• Must be at least 18 years of age.
• Must have open availability for varying work schedules.
• Valid driver's license required.

Responsibilities

• Provide safe and efficient aircraft ground handling services.
• Perform aircraft fueling, towing, parking, and deicing.
• Promote safe operations by protecting customers and equipment.
• Deliver exceptional customer service to aircraft owners and guests.

Skills

Strong verbal and written communication skills

Strong mathematical aptitude

Previous customer service experience

Basic knowledge of aircraft types and servicing practices

Job description

Line Service Technician (LST) is responsible for providing safe, efficient aircraft ground handling services while delivering exceptional customer service to aircraft owners, guests, and flight crews. This role is hands‑on and operations‑focused, supporting all arriving and departing aircraft with professionalism, urgency, and a positive attitude.

Aircraft Ground Handling & Ramp Operations

• Perform aircraft fueling, towing, parking, deicing, placement, and basic cleaning
• Operate a wide range of aircraft ground support equipment in accordance with procedures and safety standards
• Ensure timely and accurate delivery of all required ground support services for arriving and departing aircraft
• Maintain continuous ramp awareness, including aircraft movement, FOD prevention, and changing weather conditions
• Perform duties with attention to detail and minimal supervision

Safety & Compliance

• Promote safe operations by protecting customers, employees, aircraft, and equipment from harm
• Follow all company policies, standard operating procedures, and safety regulations
• Use sound judgment when making timely decisions during active operations
• Support a safety‑focused culture by maintaining awareness of ramp hazards and operational risks

Customer Service & Experience

• Deliver Modern Aviation's exceptional service by assisting passengers and flight crews with professionalism and care
• Greet customers with high energy, a positive attitude, and a willingness to exceed expectations
• Anticipate customer needs, offer additional services, and represent Modern Aviation in a professional manner
• Maintain a positive image with customers, vendors, partners, and airport stakeholders

Communication & Teamwork

• Work effectively with other Line Service Technicians, Customer Service staff, and Operations leadership
• Communicate clearly during aircraft movements and active operations
• Perform additional duties as assigned by Shift Leads or Line Management

Physical Requirements & Schedule

• Ability to stand or walk for extended periods of time
• Physical capability to perform frequent bending, reaching, and manual tasks
• Must meet physical demands associated with ramp operations
• Able to work variable shifts, including nights, weekends, and holidays, as required

Qualifications

• Must be at least 18 years of age
• Must have open availability as work schedules vary, including evenings and weekends
• Valid driver's license
• Strong verbal and written communication skills
• Strong mathematical aptitude
• Previous customer service experience preferred
• Basic knowledge of aircraft types and aircraft servicing practices preferred

Working Conditions and Physical Demands

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions, including extreme heat and cold; high, precarious places; outside weather conditions and vibration; and chemicals, including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.

Pay Range

$17.00 - $18.00/hr. + benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.

Modern Aviation offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; company‑paid life and disability coverage; 401(k) with company match; paid time off and holidays; and additional voluntary benefit options.

Equal Employment Opportunity

Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions, please contact [e-mail].