Technician III | Business Systems, Telecommunication, and E-Rate

Bernalillo Public Schools; Bernalillo (NM); On-site; USD 45,000 - 65,000; Full time

Job summary

Bernalillo Public Schools seeks a Technician III to administer the district's business systems, telecommunications, and E-Rate program. The role provides daily staff support and maintains access controls, IP phone operations, and budget records.

The successful candidate will manage iVisions and OKTA access, oversee the IP phone system, track invoices, and coordinate E-Rate filings and reimbursements to ensure compliance and efficient service across schools.

Qualifications

• High school diploma or equivalent; associate degree or technical certification preferred.
• Several years of experience in technical support, systems administration, or telecommunications.
• Experience administering business or ERP systems and user access, preferably in a school district.
• Experience with E-Rate filing and compliance strongly preferred.
• Experience with bookkeeping, invoicing, or budget management.

Responsibilities

• Provide daily user support for iVisions, OKTA logins, and staff questions.
• Administer the IP phone system, including extensions and caller ID changes.
• Manage telecommunications accounts and monitor invoices and budgets.
• Coordinate E-Rate forms, filings, reimbursements, and compliance documentation.
• Provide front-line technical support and excellent customer service to staff and students.

Skills

Customer service

Communication

Organization

Problem-solving

Independence

Discretion

Education

High school diploma or equivalent

Associate degree or technical certification preferred

Tools

iVisions

OKTA

Parallels Client

IP phone system

Job description

Internal Posting Only

Position: Technician III - Business Systems, Telecommunications, and E-Rate

Department: Technology

Supervisor: Technology Director / Technology Supervisor

Position type: Full-time, classified support staff

General Job Description:

The Technology Technician III (Business Systems, Telecommunications & E-Rate) administers the district's business and communication systems and manages its E-Rate program. The position serves as the iVisions administrator for Finance and Human Resources access, administers the IP phone system, manages telecommunications accounts and district cell phones, and works with the Technology Director to prepare, file, and document all E-Rate applications and reimbursements. The Tech III also provides daily technical support and customer service to district staff, helps keep the Help Desk running efficiently, and ensures technical and administrative concerns continue moving toward resolution.

Essential duties and responsibilities:

iVisions administration

• Provide daily support to staff with OKTA logins, account access, and questions about iVisions system functionality.
• Serve as the primary point of contact for the Finance Department on access changes and account management for Finance and Human Resources staff.
• Create and configure Parallels Client accounts for new employees, granting access to the appropriate DACs based on job responsibilities.
• Resolve account-related issues and ensure staff have the access they need to perform their duties efficiently.

IP phone system administration

• Serve as the primary administrator for changes and updates to the IP phone system, including caller ID names, voicemail PIN codes, and extension changes.
• Program and configure phones for new employees and new classrooms, including assigning Direct Inward Dialing (DID) numbers and setting the correct emergency response zone based on each phone's physical location.
• Monitor the phone system to ensure reliable operation and accurate configuration.
• Research call history, retrieve call records, and generate reports for troubleshooting, administrative needs, and inquiries.

Telecommunications management

• Manage telecommunications accounts and ensure monthly payments are completed for services such as internet access and Plain Old Telephone Service (POTS) lines.
• Maintain accurate records of telecommunications invoices, payments, and supporting documentation to answer questions and support audits and E-Rate compliance.
• Monitor district cell phone inventory and service needs.
• Coordinate the ordering, replacement, and distribution of cell phones so staff have the communication equipment they need.

E-Rate program administration

• Monitor E-Rate deadlines, filing requirements, and reimbursement timelines to ensure compliance and maximize available funding.
• Work with the Technology Director to prepare, review, and submit required E-Rate forms, including Forms 470, 471, 472, and 486, within established deadlines.
• Maintain organized records of applications, supporting documentation, vendor information, invoices, payments, and correspondence with the Universal Service Administrative Company (USAC).
• Prepare and organize documentation for committee reviews and vendor selection.
• Maintain complete records to support Program Integrity Assurance (PIA) reviews and respond to USAC documentation requests and questions.
• Prepare and submit reimbursement requests and track their progress until eligible funding is received.
• Keep E-Rate documentation readily available for compliance reviews, audits, and funding inquiries.

Technical support and customer service

• Provide daily technical assistance to district staff by phone, walk-in, and other support requests.
• Assist employees with login issues, account access, and general technology questions.
• Troubleshoot common technical problems and guide staff through solutions to minimize disruption to their work.
• Serve as a reliable point of contact for staff needing help with district technology systems and services.
• Prioritize and respond to support requests promptly and professionally, with a strong focus on customer service.

Help Desk and department operations

• Help keep the Help Desk operating efficiently and provide front-line technical support to staff and students.
• Coordinate communication between users and technicians so issues keep moving toward resolution while technicians are in the field.
• Maintain necessary equipment and supplies for the department.
• Assist with E-Rate billing and invoice matters, maintain the technology budget, and perform daily bookkeeping duties.

Other duties

• Perform other related duties as assigned.

Knowledge, skills, and abilities

• Working knowledge of iVisions, OKTA single sign-on, and Parallels Client, including role-based access to DACs.
• Knowledge of IP phone system administration, including DIDs, extensions, voicemail, call records, and emergency response zones.
• Thorough understanding of the E-Rate program, including Forms 470, 471, 472, and 486, competitive bidding, PIA reviews, and USAC reimbursement processes.
• Understanding of telecommunications services, billing, and account management.
• Strong record-keeping, bookkeeping, and budget-tracking skills with high accuracy and attention to detail.
• Strong customer service and communication skills with staff, administrators, vendors, and outside agencies.
• Ability to take initiative, stay organized, manage deadlines, and prioritize multiple requests.
• Sound problem-solving skills and the ability to work independently while coordinating with technicians and other staff.
• Ability to handle confidential Finance and Human Resources information with discretion.

Minimum qualifications

• High school diploma or equivalent; associate degree or technical certification preferred.
• Several years of experience in technical support, systems administration, or telecommunications.
• Experience administering business or ERP systems and user access, preferably in a school district.
• Experience with E-Rate filing and compliance strongly preferred.
• Experience with bookkeeping, invoicing, or budget management.
• Experience in a help desk, customer service, or technical support role.
• Basic office administration experience preferred.
• Ability to pass a background test.

Working conditions

• Primarily office-based in the Technology department, with frequent phone, computer, and in-person interaction.
• May occasionally lift and move equipment up to approximately 40 pounds.
• May be required to travel to school sites as needed.
• Must be able to work within various degrees of noise and temperature. Interruptions of work are routine.
• Flexibility and patience are required. Must be self-motivated and able to complete job assignments without direct supervision.
• After-hours work may be required. May need to make site visits when required. May work under stressful conditions on occasion.
• Knowledge of universal hygiene precautions (blood borne pathogens, body fluids, etc.)

Physical Requirements:

Sitting, standing, lifting and carrying (up to 40 pounds), climbing stairs, reaching, squatting, kneeling, having full mobility of fingers/hands, and moving light furniture may be required, unless ADA accommodations have been mutually agreed on and does not create an undue hardship upon the district.

Terms of Employment:

Salary and work year to be established by the Board.

Salary schedule: 12 month District Office

Equal Opportunity Employer

Bernalillo Public Schools is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities.