Technician III

Telaid; Dallas, Northern (TX, KY); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

401k with employer matching

Medical, Dental, Vision Insurance

Life and Disability Insurance

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Pet Insurance

Job summary

Telaid in Dallas, TX is seeking a Technician III to lead on-site quality control tasks, train teammates, and ensure reliable installations for diverse client projects.

The role requires two years' technician experience, multiple industry certifications, and willingness to travel. Strong communication, problem-solving, and ability to work with minimal supervision are essential. Competitive benefits and growth opportunities offered.

Qualifications

• Requires two years as Technician II or equivalent experience.
• Must complete and maintain various certifications (BICSI Copper/Fiber, OSHA 30, LIFT).
• Travel to client sites is required.

Responsibilities

• Act as lead on site and direct, inspect, and audit technician work.
• Assist in training of less experienced technicians and subcontractors.
• Install and service at customer sites based on schedule and scope.
• Provide timely updates to PMO, Resource Center and Service Center.
• Be point of escalation for clients and resolve issues or escalate as needed.
• Submit bids/estimates after job walks and identify obstacles for materials.

Skills

Organizational skills

Communication skills

Self-starter

Problem-solving

Travel-ready

Multitasking

Customer service

Education

High School Diploma or equivalent

BICSI Installer 2 Copper

BICSI Installer 2 Fiber

OSHA 30 Certification

LIFT Certification

Tools

Network certifiers

BICSI Installer 2 Copper

BICSI Installer 2 Fiber

LIFT

Job description

# Technician IIIDallas, TX - TX## OverviewSalary Range$35.00 - $41.00 HourlyPosition TypeFull Time## Description**Department:** Field Services**Reports To:** Field Service Supervisor**FLSA:** Hourly/Non-Exempt**Hours of Work:** Varies**Location:** Dallas, TX**Who We Are**Telaid helps enterprise clients accelerate technology adoption to achieve their business objectives. We design, deploy and support critical technologies, reducing time, task, cost and risk associated with managing technologies in complex, multi-site environments. But Telaid is not your ordinary technology integrator. Committed to excellence, our vision is to be a people first, customer obsessed company with great (not perfect) leaders who strive to provide the best possible experience for our employees, partners and customers. We’re working hard to build and maintain a culture of integrity, trust and accountability that attracts, trains and retains the right employees for the right roles. If you’re looking for a great place to work, learn and advance your career, get to know Telaid! **Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing** **Summary of Position**The Technician III is an experienced quality control technician who has in-depth experience with Telaid’s clients, as well as knowledge of industry standards and multiple types of industry products and certifications. The technician must be able to help support a QC program that will rely increasingly on relationships with business partners, to provide a consistent, outstanding customer experience. This includes the ability to cross-train technicians and business partners in specific client or product knowledge. **Primary Duties and Responsibilities*** Act as a lead on site and direct, inspect, and audit technician’s work as needed* Assist in training of less experienced technicians in scopes of work and administrative tasks.* Take direction and learn from more experienced technicians on jobsites.* Train subcontractors and Telaid technicians on theory and practices for reliable quality installations* Perform installation and service work on customer site, based on schedule* Provide regular updates (email responses, ticket deliverables) to PMO, Resource Center and Service Center in a timely manner* Act as point of escalation for clients; resolve issues where possible, otherwise escalate to FSS and Project Manager as needed* Complete administrative job requirements in a timely fashion and maintain company vehicle and tools if assigned.* Perform other work-related duties as assigned by management.* Meet with clients to conduct job walks and submit info for bids/estimates, be able to identify obstacles/hurdles as well as make a materials list for potential new work## Qualifications**Skills and Personal Attributes*** Must have strong organizational and communication skills, both written and verbal.* Must be a self-starter with initiative and problem-solving skills to run field projects with minimum direction* Must have self-control to handle stress and provide exceptional customer service. Strong interpersonal skills and the ability to multi-task and availability to work outside of normal scheduled work hours and ability to travel to achieve quality and schedule demands required.**Education and Experience*** High School Diploma or equivalent required.* Display proficiency and knowledge in multiple of Telaid’s key accounts* A minimum of two years as a Technician Two or equivalent experience is required.* Ability to operate network certifiers* Proficient in eight of ten areas of focus: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking* Must complete and maintain BICSI Installer 2 Copper and BICSI Installer 2 Fiber certification.* Maintain LIFT and OSHA30 Certifications.* Demonstrated knowledge in key areas as outlined by management.* Must complete product specific trainings (CommScope, Leviton, AXIS) as outlined by Telaid.**Addtional Requirements*** Must be willing to travel to support Telaid’ s business. Travel may include working on long-term projects over multiple weeks at a time. (US only)* Must be able to bend, stoop., climb ladders to reach overhead ceiling areas and lift up to 45 lbs.* Must be flexible to work varying shifts based on business needs.**Benefits*** 401k with employer matching and Profit Sharing* Medical, Dental, Vision, Life and Disability Insurance Benefits* Employee Assistance Program (EAP)* Paid Time Off (PTO)* Other Voluntary Benefits: + Critical Illness and Accident Insurance + Pet Insurance + Bark – Parental controls to ensure online safety for kids + Norton LifeLock Identity Protection + Employee Discount Program