Technician II, Technology Support

UOH UPS Inc (Ohio); South Carolina; On-site; USD 40,000 - 56,000; Full time

Job summary

UPS in Greenville, SC is seeking a Technician to support IT services and deployments across hardware, software, and networks. You will coordinate with cross-functional teams, apply root-cause analysis, and ensure cost control, inventory, and security of resources.

The role requires clear communication of technical concepts to users, experience with Windows OS, VPN, Remote Desktop, and Active Directory, and willingness to travel as needed.

Qualifications

• Clear communication of technical information to both technical and non-technical users.
• Experience with Microsoft Windows operating systems and software.
• Knowledge of VPN, Remote Desktop Apps, Active Directory and various Web browsers.

Responsibilities

• Lead IT service delivery and project deployments for customers.
• Manage costs, staffing, equipment inventory, system compliance, safety and security of resources.
• Provide technical training and development to departmental resources and customers.

Skills

Technical communication

VPN

Remote Desktop

Active Directory

Web browsers

Education

Windows OS knowledge

Tools

ServiceNow

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7. Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training. Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Additional Information

Must be currently located in the same geographic location as the job or willing to relocate yourself - Required (not remote) Location: SCGRV, 291 FAIRFOREST WAY, GREENVILLE, SC, 29607 Job Level: Technician Internal Salary Grade: A13 Work Schedule: Currently Mon-Fri, 12:00PM - 8:30PM EST subject to change and business needs. Employee Type: Permanent

Qualifications

Ability to communicate highly technical information to both technical and non-technical users Knowledge of Microsoft Operating Systems (operating systems/software) Experience with VPN, Remote Desktop Apps, Active Directory and various Web browsers.

• Preferred Service Now experience
• preferred Technical Certifications such as A+, Network+
• Preferred Technical work experience
• Preferred Experience troubleshooting thermal printers
• preferred Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds
• Required Ability to travel by car to various UPS facilities
• Required Must have a valid driver's license

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.