Technician II, Technology Support

UOH UPS Inc (Ohio); Pleasantdale (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

UPS is seeking a Technician to oversee the execution of customized IT solutions and organizational initiatives, including root cause analysis, KPI tracking, and SLA compliance. The role involves coordinating internal teams and external vendors, with potential coding or integration work and 24x7 project support.

The position requires on-site work at UPS facilities, travel as needed, and strong communication of technical concepts to diverse users.

Qualifications

• Ability to communicate highly technical information to both technical and non-technical users.
• Knowledge of Microsoft Operating Systems (operating systems/software).
• Experience with VPN, Remote Desktop Apps, Active Directory and various Web browsers.
• Preferred Certifications such as A+, Network+.

Responsibilities

• Lead the delivery of IT services, support, and project deployments.
• Coordinate with cross-functional teams and vendor relationships.
• Manage cost, staffing, equipment inventory, and system compliance.
• Provide technical training and development to staff and customers.
• Monitor expenses to meet financial metrics and KPIs.

Skills

Technical communication

Windows OS knowledge

VPN & RDP usage

Driver's license

Travel readiness

Education

A+ Certification

Network+ Certification

Tools

Active Directory

Job description

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7. Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training. Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Additional Information

• Must be currently located in the same geographic location as the job or willing to relocate yourself - Required (not remote)
• Location: GAORD, 6760 Maple Ave, Buford, GA 30518
• Job Level: Technician
• Internal Salary Grade: A13
• Work Schedule: Currently Tue-Fri, 05:00AM - 1:30PM EST & Saturday - 03:00 AM to 11:30AM EST subject to change and business needs.
• Employee Type: Permanent

Qualifications

• Ability to communicate highly technical information to both technical and non-technical users
• Knowledge of Microsoft Operating Systems (operating systems/software)
• Experience with VPN, Remote Desktop Apps, Active Directory and various Web browsers
• Preferred Technical Certifications such as A+, Network+
• Preferred Technical work experience
• Preferred Experience troubleshooting thermal printers
• preferred Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds
• Required Ability to travel by car to various UPS facilities
• Required Must have a valid driver's license

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

About UPS

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.