Technician II, Service

Abbott; Los Angeles (CA); On-site; USD 64,711,000 - 129,373,000; Full time

Job summary

Abbott, a global healthcare leader, seeks a Service Technician for the Sylmar, CA site in CRM. You will perform root-cause analysis and upgrades on medical device hardware, with assembly and testing of electronic components and finished devices.

Responsibilities include processing RMAs into the Service Depot, documenting work on service reports, maintaining organization and inventory, and ensuring compliance with QMS/EMS and FDA regulations.

Qualifications

• Technical diploma or equivalent combination of education and work experience.
• Minimum 2 years relevant experience.
• Exceptional troubleshooting ability.
• Physical ability to lift 30 pounds overhead.
• Mechanical assembly, able to work with tools.
• Soldering skills fiber optic splicing a plus.
• Previous experience in a medical device company preferred.
• Occasional overtime is a requirement of this position.

Responsibilities

• Process Return Material Authorization (RMA) receiving equipment into the Service Depot.
• Perform root-cause analysis, repair, upgrades and testing of product and systems that return from the field, documenting all work on Service Reports.
• Complete all necessary service documentation required for returned product.
• Assist in maintaining organization within the Service Depot.
• Maintain inventory levels and provide inventory counts when required.
• Provide assistance in the authorizing of technical documents related to the repair, upgrade or testing of returned product.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Skills

Troubleshooting

Mechanical assembly

Soldering

Education

Technical Diploma

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

The Opportunity

This position works out of the Sylmar, CA location in our Cardiac Rhythm Management (CRM) division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. This position is responsible for performing root-cause analysis and upgrades on high quality medical device hardware and systems. This position includes detailed assembly and testing of various electronic components and finished devices.

Main Responsibilities

• Process Return Material Authorization (RMA) receiving equipment into the Service Depot.
• Perform root-cause analysis, repair, upgrades and testing of product and systems that return from the field, documenting all work on Service Reports.
• Complete all necessary service documentation required for returned product.
• Assist in maintaining organization within the Service Depot.
• Maintain inventory levels and provide inventory counts when required.
• Provide assistance in the authorizing of technical documents related to the repair, upgrade or testing of returned product.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Qualifications

Education

Technical Diploma or an equivalent combination of education and work experience

Experience

Minimum 2 years relevant experience

Exceptional troubleshooting ability

Physical ability to lift 30 pounds overhead

Mechanical assembly, able to work with tools

Soldering skills fiber optic splicing a plus

Previous experience in a medical device company preferred

Occasional overtime is a requirement of this position

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$22.55 – $45.15/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Field Services

DIVISION:

CRM Cardiac Rhythm Management

LOCATION:

United States > Sylmar : 13150 Telfair Avenue

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Work in a clean room environment

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf