Technician II, Service

Abbott Laboratories; Los Angeles (CA); On-site; USD 31,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Retirement plan

Tuition reimbursement

Education benefit

Job summary

Abbott Laboratories in Sylmar, CA is seeking a skilled Service Technician for the Cardiac Rhythm Management division to perform root-cause analysis, upgrades, and testing of medical device hardware. You will assemble and test components, document work on service reports, and support regulatory requirements.

The role requires at least 2 years of relevant experience, strong troubleshooting, and ability to lift 30 pounds.

Qualifications

• Technical diploma or equivalent combination of education and work experience.
• Minimum 2 years relevant experience.
• Exceptional troubleshooting ability.
• Ability to lift 30 pounds overhead.
• Mechanical assembly and tool use.
• Soldering and fiber optic splicing a plus.
• Experience in a medical device company preferred.
• Occasional overtime required.

Responsibilities

• Process Return Material Authorization (RMA) receiving equipment into the Service Depot.
• Perform root-cause analysis, repair, upgrades and testing of product and systems that return from the field, documenting all work on Service Reports.
• Complete all necessary service documentation required for returned product.
• Assist in maintaining organization within the Service Depot.
• Maintain inventory levels and provide inventory counts when required.
• Provide assistance in the authorizing of technical documents related to the repair, upgrade or testing of returned product.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Skills

Troubleshooting

Manual dexterity

Soldering

Mechanical assembly

Overtime flexibility

Fiber optic splicing

Education

Technical Diploma or equivalent

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

The Opportunity

This position works out of the Sylmar, CA location in our Cardiac Rhythm Management (CRM) division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. This position is responsible for performing root-cause analysis and upgrades on high quality medical device hardware and systems. This position includes detailed assembly and testing of various electronic components and finished devices.

Main Responsibilities

• Process Return Material Authorization (RMA) receiving equipment into the Service Depot.
• Perform root-cause analysis, repair, upgrades and testing of product and systems that return from the field, documenting all work on Service Reports.
• Complete all necessary service documentation required for returned product.
• Assist in maintaining organization within the Service Depot.
• Maintain inventory levels and provide inventory counts when required.
• Provide assistance in the authorizing of technical documents related to the repair, upgrade or testing of returned product.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Qualifications

Education

Technical Diploma or an equivalent combination of education and work experience

Experience

Minimum 2 years relevant experience

Exceptional troubleshooting ability

Physical ability to lift 30 pounds overhead

Mechanical assembly, able to work with tools

Soldering skills fiber optic splicing a plus

Previous experience in a medical device company preferred

Occasional overtime is a requirement of this position

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $22.55 – $45.15 per hour. In specific locations, the pay range may vary from the range posted.