Technician II, Client Services

City of Fort Collins; Fort Collins (CO); Presencial; USD 51.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

Paid vacation and holidays

40 PTO hours for new hires

Retirement plan with company-contribs

Flexible spending account

Employee Assistance Program

Life insurance

Wellness program

Onsite health clinic

Career development opportunities

Descripción de la vacante

The City of Fort Collins seeks a Technician II, Client Services to serve as the first point of contact for college and customer IT needs. You will deliver top-tier assistance, troubleshoot hardware and software, and guide users through technical challenges.

Responsibilities include deployments, documentation, and user training while supporting enterprise tools and infrastructure in a full-time, on-site role in Colorado.

Formación

• Minimum: High School Diploma or GED; related licenses or certificates considered.
• Preferred: college degree or equivalent in information systems or related field.
• Minimum three years of related experience in technical support or equivalent.
• Certifications: Microsoft (MTA), CompTIA A+, Cisco CCENT, or Apple ACMT/ACiT.

Responsabilidades

• Provide first-point-of-contact support for IT requests and service
• Install/upgrade enterprise applications, OS, and hardware
• Troubleshoot OS and enterprise app issues with senior staff
• Set up hardware and configure operating systems
• Create/edit documentation, scripts, and tools for supported systems
• Support and maintain enterprise infrastructure environments and apps
• Provide user training for staff and analysts

Conocimientos

Customer service

Technical support

Troubleshooting

Documentation

Communication skills

Windows

macOS

Office 365 / OneDrive

Active Directory

Remote management

Educación

High School Diploma or GED

Associate degree in computer information systems / related field

College degree in CIS / related field (preferred)

Herramientas

Windows

macOS

Android

iOS

Microsoft 365 / OneDrive

Active Directory

LDAP / DNS

Airwatch / mobile device management

Descripción del empleo

POSITION TITLE: Technician II, Client Services (Full-Time Regular) (Classified)
REQUISITION #: req8670
DEPARTMENT: Information Technology
LOCATION: 215 OFFICE BLDG
BENEFIT CATEGORY: Classified (Non-CBU) Classified Employee Benefit Highlights
EMPLOYMENT TYPE: Full-Time Regular
FLSA STATUS: Non-Exempt
ANNUAL SALARY RANGE: $50,505.00 - 75,758.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $50,000.00 - $55,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 11/14/2026. At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Post-Offer Requirements

• Background check (Background checks are considered in relation to the responsibilities and requirements of the position)

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

WhyWorkFor theCity of Fort Collins?

• Medical, dental, vision (for self, spouse, domestic partner, children) –eligibleonthe 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + companycontributions – after 6 month probation period andimmediate vesting
• Flexiblespending: Medical expenses FSA, dependent FSAor both
• EmployeeAssistance Program: counseling, legal,financialassistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborativework environment

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

The Technician II in Service Delivery is at the forefront of our organization, serving as the first point of contact for our colleges and customers. A friendly demeanor and excellent communication skills will play a crucial role in providing top-tier assistance and technical expertise. Whether it's resolving software issues, troubleshooting hardware problems, or guiding users through complex technical challenges, the employee in this position is the hero our clients turn to.

Essential Duties and Responsibilities

• Delivers exceptional customer service using communication skills as a first point of contact for IT related requests for service and support.
• Provides technical and hands-on skills to facilitate and/or complete installations and/or upgrades to enterprise City applications, operating systems, and hardware.
• Troubleshoots, diagnoses, and works with senior technical staff to resolve operating system as well as enterprise application issues.
• Performs hardware setup, installation, configuration of the operating system, as well as troubleshooting. Requires awareness of the business need and environment.
• Works with senior technical staff to create/edit documentation, scripting, packaging, and other tools for applications and systems supported by the team.
• Assist in the ongoing management, maintenance, and technical support for a variety of enterprise infrastructure environments and applications, e.g. Asset, SysAid, Airwatch, CyberArk, Microsoft Deployment Toolkit, etc.
• Provides training for users, departmental business analysts, and IT staff.

This job description is a living document and may not be all-inclusive. Employees are responsible for all other duties as assigned. Employees must be able to perform the essential duties of this job with or without a reasonable accommodation.

Management Responsibilities

No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge, Skills, and Abilities

• Knowledge of various operating systems, such as Windows, macOS, Android, iOS, etc.
• Strong knowledge of Microsoft Office 365, the use of OneDrive, and other cloud productivity tools.
• Understanding in the use and support of enterprise applications, such as privilege management, mobile device management, IT asset management and reporting, operating system deployment solutions, and other enterprise-class tools.
• Knowledge and experience installing, configuring, and supporting a wide variety of client and server-based applications in a complex multi-user environment.
• Knowledge of Active Directory, LDAP, and DNS.
• Knowledgeable and skilled in the use of enterprise ticketing systems.
• Demonstrated skills in troubleshooting hardware components, drivers, etc.
• Demonstrated skills in remote management of systems and ability to provide user support.
• Understanding of networking concepts including switching, subnets, and firewalls.
• Ability to evaluate user needs and determine appropriate applications.
• Ability to effectively function in a fast-paced, mission critical technology support environment.
• Ability to convey training information clearly and effectively.
• Ability to understand technical documents common to this environment.
• Ability to separate complex problems into individual components, systematically eliminating potential causes until a resolution is discovered.
• Ability to establish and maintain positive, effective working relationships with users, co-workers and vendors.
• Ability to communicate effectively and clearly with technical and non-technical users in a way that promotes trust.

Required Education and Experience

Minimum:High School Diploma or GED and or functionally related licenses or certificates

Preferred: College degree or equivalent work experience.Associates degree in computer information systems, computer science or related field from an accredited college or university

Experience Requirements

Minimum three years of related experience in technical support; or equivalent combination of education and experience.

Required Certifications/Licenses/Specialized Training

Microsoft (MTA), CompTIA (A+), Cisco (CCENT), or Apple (ACMT, ACiT)

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call [phone] for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use

Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

TheCity is committed to equal employment opportunity for all applicants andemployees.Employment decisions will comply with all applicable lawsprohibiting discrimination inemployment. The City does not toleratebehavior that results in the terms and conditions ofemployment beingadversely impacted based on an employee’s protected status, or anybehaviorthat violates this policy.

Consistent with the City’s respect for the rights and dignity of each employee,the City is committedto providing a work environment that is free fromunlawful discrimination and harassment. The City prohibits discrimination orharassment based on protected characteristics, including race, color, nationalorigin, ancestry, creed, religion, sex, sexual orientation (including perceivedsexual orientation), gender, gender identity, gender expression, disability,age 40 years or older, pregnancy or related condition, military, veteran statusor uniformed service member status, genetic information, marital status or anyother status protected under federal, state or local law.

The City is committed to providing a healthy and safe work environment. Inaddition to the City’scommitment to equal opportunity employment, theCity strictly prohibits discrimination orretaliation against an employeewho raises any reasonable concern about workplace violations ofgovernmenthealth or safety rules or a significant threat to the health or safety of Cityemployees orthe public, if the City controls the workplace conditionsgiving rise to the threat or violation.

Note: Some information in your application may be public information under the Colorado Open Records Act.