Technician II, Campus Support Services

The Chronicle Of Higher Education, Inc.; Fort Worth (TX); On-site; USD 37,620 - 45,980; Full time

Job summary

The Chronicle of Higher Education, Inc. is seeking a Technician II for Campus Support Services at the Northwest Campus. The role focuses on responding to staff technology requests, maintaining equipment, and creating digital media content for instructional use.

Responsibilities include minor repairs, system troubleshooting, and supporting AV/IT needs for faculty and students. Flexible hours may apply, with monthly pay and a strong emphasis on customer service and collaboration.

Qualifications

• High School diploma or GED and three (3) years' experience related to the Essential Performance Requirements.
• An associate's degree is preferred for the role.
• Current industry Audio Visual or Information Technology related certification is a plus.

Responsibilities

• Responds to staff technology requests and provides hardware/software support.
• Performs minor repairs on equipment and assists with inventory management.
• Creates instructional and promotional videos using Adobe CS6/Premier and supports digital media production at campus level.
• Assists with installation and preparation of technology for events and coordinates with district Video Support teams.

Skills

Creston/Extron knowledge

Graphics & Networking

Microcomputer support

Customer service

MS Office

Collaboration

Critical thinking

Data analysis

Education

High school diploma or GED

Associate's degree

Tools

Adobe CS6/Premier

Extron equipment

Job description

Title: Technician II, Campus Support Services

Department: DT Campus Support Services

Campus Location: Northwest Campus

Employee Classification: CSV - Computer Sciences

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $41,800

Work Hours: Monday - Thursday 11:00am - 8:30pm and Friday8:00am - 5:00pm; Flexibility is required, as occasional evening andweekend hours are necessary based on department needs.

Remote Eligible: This position is not eligible for remotework

Job Summary

This role responds to staff requests for technology, equipment, support and supplies, performs minor repairs on equipment and assists with inventory. The position produces instructional and promotional videos at the campus level using digital media and functions as a liaison to faculty, staff, and students with technology needs. The position troubleshoots and repairs technology equipment, as well as installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance/training to system users.

Primary Duties and Responsibilities

Essential Performance Requirements

• Completes scheduled technology setups; ensures equipment is in good operating condition
• Ensures correct software, firmware, and updates are done to the integrated systems
• Provides system testing and troubleshooting expertise on high-end A/V integrated control systems (i.e., Extron/Crestron)
• Responds to emergency calls for assistance/Performs repairs/adjustments on equipment
• Responds to faculty and administrative requests for technology support; provides AV orientation to faculty and clients using the technology so they can utilize it effectively
• Assists with maintaining inventory of all campus technology equipment
• Assists in the production of digital media classroom instructional materials and marketing videos for the campus as well as maintenance of all associated documentation in the pre-production, production, and post-production stages of the video process (i.e., familiar with Adobe CS6/Premier, etc.)
• Assists with the installation and preparation of technology for events
• Assists with equipment troubleshooting, maintenance, and research
• Responsible for maintaining the schedule of campus events related to technology
• Assists the district Video Support team and the VideoConferencing team as needed
• Inspects microcomputer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer
• Enters commands and observes system functions to verify correct system operation
• Instructs user in use of equipment, software, and manuals
• Answers client's inquiries in person and via telephone concerning systems operation
• Diagnoses system hardware, software, and operator problems
• Assists with scheduling requests for equipment and software for classrooms

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

• Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

• High School diploma or GED and three (3) years' working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience. Required minimum education levels cannot be substituted with work experience.

Preferred Qualifications

• Associate's degree
• Current industry Audio Visual or Information Technology related certification

Knowledge, Skills and Abilities

• Knowledge of Creston and Extron equipment
• Knowledge of advanced computer graphics and computer networking
• Skilled in using and supporting microcomputers
• Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication
• Skilled in using computerized platforms and applications, as well as enterprise systems, including word processing, spreadsheet, and presentation software
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
• Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations while exhibiting strong attention to detail and organization
• Ability to proactively and independently align objectives, determining if supporting tasks are being completed accurately, timely, and advancing goals

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally exert up to thirty-five pounds of force, up to twenty pounds of force frequently, and/or up to twenty pounds of force constantly having to move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.