Technician I

Jobtailor; Denver (CO); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Jobtailor in Denver seeks an IT Service Desk Specialist to provide first contact support via phone, portal, and email, resolving end-user issues promptly. You will prioritize requests, use remote tools, and perform hands-on fixes when needed.

Required are a related college degree or 2 years of experience, strong written/oral communication, and familiarity with Windows 10/11 and Mac OS as well as server OS. Flexible work-from-home options are available, with some travel as required.

Qualifications

• College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
• Physically live within a reasonable distance from Denver.
• Exceptional written and oral communication skills.
• Experience with desktop operating systems, including Windows 10, Windows 11, and Mac OS.
• Experience with server operating systems.
• Active Directory knowledge is a plus.
• MSP experience preferred.
• NinjaOne RMM and Autotask PSA experience preferred.
• Valid driver's license and ability to drive to customer locations when required.
• Flexible work-from-home options available.

Responsibilities

• Provide first contact support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end‑user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Install and configure hardware and software components throughout various network infrastructure devices.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establish good relationships with all departments and colleagues.
• Ensure company safety and security standards are met.

Skills

Incident Prioritization

Service Request Management

Hardware Repair

Software Installation

Preventative Maintenance

Exceptional Communication Skills

Relationship Building

Active Directory knowledge

Education

College Diploma

University Degree

Tools

NinjaOne RMM

Autotask PSA

MSP experience

Job description

Responsibilities

• Provide first contact support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end‑user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Install and configure hardware and software components throughout various network infrastructure devices.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establish good relationships with all departments and colleagues.
• Ensure company safety and security standards are met.

Requirements

• College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
• Physically live within a reasonable distance from Denver.
• Exceptional written and oral communication skills.
• Experience with desktop operating systems, including Windows 10, Windows 11, and Mac OS.
• Experience with server operating systems.
• Active Directory knowledge is a plus.
• MSP experience preferred.
• NinjaOne RMM and Autotask PSA experience preferred.
• Valid driver's license and ability to drive to customer locations when required.
• Flexible work-from-home options available.

Hard Skills

• Incident Prioritization
• Service Request Management
• Hardware Repair
• Software Installation
• Preventative Maintenance

Soft Skills

• Exceptional Communication Skills
• Relationship Building

Certifications & Qualifications

• College Diploma
• University Degree