Technician HVAC Service

Cassell Brothers Heating & Cooling; Augusta (GA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid parental leave

PTO

Life and disability insurance

Holiday pay

Job summary

Cassell Brothers Heating & Cooling is seeking an experienced HVAC Service Technician to diagnose, service, and repair residential and light commercial systems, including furnaces, air conditioners, heat pumps, and ductless units.

This role emphasizes customer service, safety, and quality workmanship; candidates should have 3+ years of field experience and EPA Universal Certification, with the ability to read diagrams, troubleshoot problems, and communicate options clearly.

Qualifications

• 3+ years of residential or light commercial HVAC service experience.
• EPA Universal Certification is required.
• HVAC trade school training or equivalent hands-on experience preferred.
• Ability to read wiring diagrams and schematics.
• Strong diagnostic and troubleshooting skills.
• Valid driver’s license and clean driving record.

Responsibilities

• Diagnose, service, and repair residential and light commercial HVAC systems, including furnaces, air conditioners, heat pumps, and ductless systems
• Perform preventative maintenance, system tune-ups, and safety inspections
• Troubleshoot mechanical, electrical, and refrigerant-related issues
• Clearly explain findings and repair or replacement options to customers
• Identify opportunities for repairs, upgrades, and system improvements based on the customer’s needs
• Complete accurate service documentation and track parts and materials used
• Follow manufacturer specifications, applicable codes, safety requirements, and company standards
• Work closely with dispatch, leadership, and fellow technicians to provide a great customer experience
• Maintain a clean, organized service vehicle and professional appearance
• Participate in an on-call rotation for after-hours emergency service

Skills

HVAC troubleshooting

Customer service

Reading wiring diagrams

Strong communication

Physical stamina

Education

EPA Universal Certification

HVAC trade school training

Job description

Brand Overview

Cassell Brothers has been serving Columbia and surrounding areas with trusted plumbing and HVAC solutions for years. Known for quality workmanship and customer care, Cassell Brothers is a respected leader in South Carolina. As part of TurnPoint Services, Cassell Brothers employees gain access to top training, mentorship, and career mobility across 62 brands. We’re committed to building careers that last as long as our customer relationships. Join Cassell Brothers — where South Carolina service builds futures.

Role Overview

At Cassell Brothers, we’re looking for an experienced HVAC Service Technician who takes pride in solving problems, taking care of customers, and doing the job right the first time.

If you’re an HVAC professional who enjoys troubleshooting, working independently, and helping homeowners stay comfortable, we’d love to talk with you.

What You’ll Do

• Diagnose, service, and repair residential and light commercial HVAC systems, including furnaces, air conditioners, heat pumps, and ductless systems
• Perform preventative maintenance, system tune-ups, and safety inspections
• Troubleshoot mechanical, electrical, and refrigerant-related issues
• Clearly explain findings and repair or replacement options to customers
• Identify opportunities for repairs, upgrades, and system improvements based on the customer’s needs
• Complete accurate service documentation and track parts and materials used
• Follow manufacturer specifications, applicable codes, safety requirements, and company standards
• Work closely with dispatch, leadership, and fellow technicians to provide a great customer experience
• Maintain a clean, organized service vehicle and professional appearance
• Participate in an on-call rotation for after-hours emergency service

What You Bring

• 3+ years of residential or light commercial HVAC service experience required
• EPA Universal Certification required
• HVAC trade school training or equivalent hands-on experience preferred
• Strong diagnostic and troubleshooting skills
• Ability to read wiring diagrams and schematics
• Experience servicing furnaces, air conditioners, heat pumps, and related HVAC equipment
• Strong communication and customer service skills
• Good time management and problem-solving abilities
• Valid driver’s license and acceptable driving record
• Ability to perform the physical requirements of the position, including working in attics, crawlspaces, and outdoor environments

Why You'll Love Working Here

Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

Safety First: A safety-first mindset built into every process so you go home safely every day.

Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.